Customer service advisor

Adecco; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Part time

Job summary

A staffing agency is seeking a Customer Service Advisor in Stoke-on-Trent to manage inbound and outbound calls and provide exceptional customer service. This temporary role offers full-time hours with a friendly team environment, and ideal candidates will possess strong communication skills and a positive attitude. Join us to make a difference one call at a time and enjoy opportunities for growth and development in your career.

Benefits

Supportive work environment

Opportunities for growth and development

Team-oriented atmosphere

Qualifications

• Passion for customer service.
• Ability to multitask in a busy environment.
• Previous experience in customer service is a plus but not required.

Responsibilities

• Handle inbound and outbound customer calls.
• Book and manage repairs and replacement appointments.
• Provide excellent customer service and information.
• Update customer details accurately.
• Collaborate with internal teams for scheduling.

Skills

Positive attitude

Strong communication skills

Basic computer skills

Job description

Join Our Team as a Contact Centre Agent

Location: Tamworth
Contract Type: Temporary

Roles Available

• Full‑Time Agents: 37.5 hours per week, rotating 3‑week shift pattern: 08:00‑16:00, 09:00‑17:00, 10:00‑18:00
• Part‑Time Agents: 20 hours per week, preferred shifts: 08:00‑12:00, 14:00‑18:00. Some flexibility may be available.

Contract Details

Temporary assignment for 12 weeks, with the possibility of extension if required.

Role Overview

• Handling inbound and outbound customer calls with a friendly demeanour.
• Booking and managing repairs and replacement appointments.
• Delivering excellent customer service and providing clear, concise information.
• Accurately updating customer details in our internal systems.
• Collaborating with internal teams to ensure smooth scheduling of appointments.

What We Offer

• A supportive and upbeat work environment.
• Opportunities for growth and development.
• Chance to be part of a dedicated team that values your contributions.

What We're Looking For

• A positive attitude and a passion for customer service.
• Strong communication skills and the ability to multitask.
• Basic computer skills for updating customer information.
• Previous experience in a contact centre or customer service role is a plus but not required.

How to Apply

Send your CV and a brief cover letter outlining your relevant experience to (please contact the recruiter).

Join us in making a difference, one call at a time. We can't wait to welcome you to the National Windscreens family!

Adecco is committed to promoting diversity and inclusion in the workplace. We encourage applications from all qualified individuals.

Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Information

Job Title: Customer Service Advisor

Location: Stoke, Staffordshire

Posted: Jan 9th 2026

Closes: Feb 9th 2026

Sector: Customer Services

Contract: Temporary

Hours: Full Time