Customer Service Advisor

Athena Resourcing Solutions; St. Neots; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading wellness products company is seeking a Customer Care Advisor for their German customer service team. The role requires fluency in German and English, where you will handle customer queries and build relationships. This position offers a hybrid work model with minimal office attendance in St Neots, UK. Benefits include a rewarding salary, pension scheme, and discounts on health products.

Benefits

Contributory pension scheme

Free nutritional and personal care products

Gym membership discounts

Life assurance

Relocation support package

Qualifications

• Must be fluent in both oral and written English and German.
• Able to build good relationships with a positive and flexible approach.
• Able to work a rotating 5 week shift pattern.

Responsibilities

• Answer customer queries and process incoming requests via phone and email.
• Develop relationships with both new and existing customers.
• Maintain a proactive and positive approach at all times.

Skills

Fluency in English and German

Excellent communication skills

Relationship building

Customer service orientation

Job description

Overview

Fluent German Speaker? Enjoy Working From Home? Enjoy working with customers? Then this opportunity Customer Care Advisor role is for you!!!! This market leader award winning developer of organic wellness products is looking for people to join their German Customer Care team as a Customer Care Advisor that want to work for a unique company with lovely, kind and generous people. The Customer Care Advisor provide excellent customer service to the customer network by building relationships, resolving queries on a wide variety of topics and processing orders and changes. The German Customer Care Advisor is the first contact point and the role is to truly represent the values and principles of customer service.

Responsibilities

• Answer customer queries and process incoming customer requests via phone and email
• Receive and make outgoing phone calls to German customers
• Proactively develop relationships where possible, building opportunities with both new and existing customers
• Ensure a proactive, flexible and positive approach at all times when handling customer requests.

Key Attributes

• Must be fluent in both oral and written English and German.
• Excellent communication skills with both internal & external customers.
• Able to build good relationships at all levels with a positive and flexible approach.
• Able to work a rotating 5 week shift pattern.

Key Benefits

• Rewarding salary packages Contributory pension scheme of up to 6%
• Free nutritional and personal care products at work
• Opportunity to flex holiday
• Gym membership discounts - Contributory hospital and health cash plan
• Discounts at leading brands and retailers - Eye care vouchers
• Relocation support package for anyone located 50 miles or more from the office.
• Cycle2Work scheme
• Life assurance

This Customer Care Advisor role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at their St Neots Cambridgeshire office. You will also need to attend the office for induction training for the first week, accommodation will be provided for this training