Customer Service Advisor

ARC Recruits; Southend-on-Sea; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive repair center in Southend-on-Sea is seeking a talented Bodyshop Customer Service Advisor. The role involves efficiently handling customer enquiries, managing communication via phone and email, and ensuring a smooth process for vehicle repairs. Ideal candidates should have experience in the automotive industry, strong communication, and customer service skills. This position offers a dynamic and customer-focused work environment, ideal for someone passionate about delivering exceptional service.

Qualifications

• Previous experience as a Customer Service Advisor in the Automotive industry.
• Strong team player with excellent communication skills.
• Proven customer service expertise.

Responsibilities

• Work efficiently in a fast-paced accident repair centre.
• Handle customer requirements for vehicle repair.
• Manage calls, emails, and customer enquiries.
• Process new work and claims.
• Update customers on the progress of repairs.
• Book in new authorised work.
• Assist with recoveries.

Skills

Customer service skills

Communication skills

Team player

Job description

Bodyshop Customer Service Advisor

Talented and efficient Customer Advisor to join this leading team. Dealing with customer enquiries and reception in a polite, efficient manner within a well-established accident repair centre.

Responsibilities of a Bodyshop Customer Service Advisor

• Work efficiently in a fast‑paced accident repair centre
• Dealing with customer requirements for vehicle repair
• Dealing with calls, emails, enquiries and reception
• Answering phone dealing with customer / work providers
• Processing new work / claims
• Updating on progress of repairs
• Booking in new authorised work
• Dealing with recoveries

Requirements for a Bodyshop Customer Service Advisor

You must have previous experience working as a Customer Service Advisor within the Automotive industry, be a strong team player with great communication and strong customer service skills.

If this role is something that you are well suited to or you are looking for something similar within the Automotive industry, then please contact or email your CV to