Customer Service Advisor

Fresh Start Recruitment; Somercotes CP; On-site; GBP 27,000; Full time

Job summary

A local recruitment agency in Somercotes is looking for customer service representatives to handle inquiries through phone and email. Candidates should possess strong IT skills, especially in Microsoft Office, and have excellent communication abilities. The role involves managing customer orders, prioritizing requests, and collaborating with various departments. The company offers a competitive starting salary, excellent working conditions, and additional perks such as childcare vouchers and bonuses.

Benefits

Childcare vouchers

Death in service benefit

Bonus

Long service awards

On-site staff restaurant

Qualifications

• Good understanding of Microsoft Office packages including Outlook.
• Confident and polite manner for telephone interactions.
• Excellent written and verbal communication skills.
• High level of attention to detail.
• Eagerness to learn new processes.

Responsibilities

• Professionally handle customer service enquiries via phone and email.
• Process customer orders and manage amendments per SOP.
• Manage urgent order requests effectively.
• Liaise with departments on special order requests and pricing.
• Prioritize workload to meet challenges.
• Handle export order processing.

Skills

Good IT skills

Confident and polite telephone manner

Excellent communicational skills

High attention to detail

Willingness to learn

Tools

Microsoft Office

Job description

Ref 11070

Somercotes, Derbyshire

Starting salary : £26.900 pa perks box, childcare vouchers, death in service, bonus and long services awards

Hours of work : Monday to Friday, 8:30am till 4:30pm, 9:00am till 5:00pm and 9:30am till 5:30pm on a rota basis.

Our client, a successful locally based company are looking to recruit new team members for their Customer Service department. The company offers excellent working conditions and the benefits you would expect from a large organisation, including an on-site staff restaurant!

What you need :

• Good IT skills – Have a good understanding of Microsoft Office packages – including Outlook
• Confident and polite telephone manner
• Excellent communicational skills (Written and verbal)
• High attention to detail
• Willingness to learn

Daily duties :

• Professionally dealing with customer service enquiries both over the phone and via email
• Process customer orders and manage amendments in line with SOP
• Manage urgent order requests and prioritise accordingly
• Liaise with other departments regarding special order requests / pricing queries etc
• Prioritise workload
• Process export orders

This vacancy is being advertised by Fresh Start Recruitment (UK) who are acting as an Employment Agency.

Due to the high volumes of applications, we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage.

If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion.