Customer Service Advisor

Netbox Recruitment; Sidcup; On-site; GBP 22,000 - 28,000; Full time

Job summary

A growing company in Sidcup is seeking an exceptional Customer Service Advisor to join their team. The ideal candidate will have strong experience in delivering customer service via phone and email, be adaptable, and have a confident and outgoing nature. Responsibilities include acting as the first point of contact, managing customer correspondence, handling complaints, and supporting internal teams. This is a permanent position with a Monday to Friday schedule.

Qualifications

• Strong customer service experience via phone and email.
• Scheduling experience required.
• Strong IT skills.

Responsibilities

• Act as the first point of contact for all correspondence by phone and email to customers.
• Support inhouse team with updating internal systems.
• Manage a shared inbox and respond within suitable timeframes.
• Handle complaints and find suitable solutions.
• Process orders or returns as required.
• Support scheduling team with scheduling engineer works.
• Assist manager in creating processes for the customer service team.

Skills

Strong customer service experience via phone and email

Scheduling experience

Strong IT skills

Outgoing nature

Adaptable approach

Open to change

Job description

Customer Service Advisor

Sidcup

Mon- Fri

Perm

My client based in Sidcup are looking to recruit for a exceptional Customer Service Advisor generational team who has that get up and go, confident attitude and outgoing nature. You will be joining a business where individuals are truly valued, they love where they work and a place that is growing rapidly. You will be someone who has fantastic experience of delivering customer service via phone and email, easily adaptable and enjoys change.

Day to day of the Customer Service Advisor :

• Acting as the first point of contact for all correspondence by phone and email to customers.
• Supporting a larger inhouse team with ofteating and updating internal systems.
• Managing a shared inbox withफा the team and responding within suitable timeframes.
• Handling complaints first hand and finding a suitable solution for all parties involved.
• Processing orders or returns as and when required.
• Supporting the scheduling team and scheduling engineer works when needed.
• Supporting your manager in creating and implementing established processes for the customer service team.

Requirements of the Customer Service Advisor :

• Strong customer service experience via phone and email.
• Scheduling experience required.
• Strong IT skills.
• Outgoing nature.
• Adaptable approach and can use your initiative.
• Open to change and embraces it.

If you are interested in this Customer Service Advisor role, please reach out to El on (phone number removed) opt 2 or hit APPLY