Customer Service Advisor

Prince Personnel Limited; Shrewsbury; On-site; GBP 23,000 - 25,000; Full time

Job summary

An employment agency is seeking a Customer Service Advisor in Telford. The role involves responding to customer enquiries, processing orders, and resolving queries in a friendly manner. Full training is provided, and the position offers a 37.5-hour work week with no evenings or weekends. Ideal candidates should possess excellent communication skills and a customer-focused attitude.

Benefits

Full training provided

Friendly and supportive team environment

Monday to Friday schedule - no evenings or weekends

Opportunities for growth and development

Qualifications

• Able to multitask effectively.
• Experience with live chat or customer communication platforms is desirable.

Responsibilities

• Respond to customer enquiries via phone, email, and webchat.
• Process customer orders accurately.
• Advise customers on products and services.
• Investigate and resolve customer queries.
• Take payments while adhering to data protection rules.
• Update customer records using internal systems.
• Collaborate with colleagues to meet service levels.

Skills

Excellent verbal and written communication skills

Friendly and customer-focused attitude

Good attention to detail

Confidence in using basic IT systems

Proactive problem-solving

Job description

Overview

Customer Service Advisor • Telford • Permanent • Salary £23,950 - Rising to £24,700 after probation • Monday to Friday, 9 am - 5 pm (37.5 hours a week)

We’re currently recruiting for a Customer Service Advisor to join a well-established and friendly team based in Telford. This is a permanent opportunity offering a great starting salary with a pay increase following probation. In this role, you'll be the first point of contact for customers; whether it's over the phone or via email/chat. You'll play a key role in delivering a positive customer experience and making sure every interaction is helpful, efficient, and friendly. Full training and support will be provided. We just need a genuinely passionate customer services champion that is chatty and takes pride in their work.

Responsibilities

• Responding to incoming customer enquiries via telephone, email, and webchat in a professional and approachable manner
• Processing customer orders quickly and accurately, ensuring a smooth and stress-free experience
• Advising customers on the company's wide range of products and services, helping them find the right solutions
• Investigating and resolving customer queries or complaints with empathy and a focus on first-time resolution
• Taking payments from customers over the telephone and ensuring all data protection rules around card payments are strictly adhered to
• Updating customer records and managing order-related information using internal systems
• Supporting wider team operations such as website updates, stock queries, and service improvements
• Collaborating with colleagues to ensure service levels and response times are consistently met
• Providing feedback from customers to help improve products and the overall customer journey
• Taking a genuine interest in your customers and building rapport with them to encourage future loyal returning customers

The Ideal Candidate Will Have

• Excellent verbal and written communication skills
• A friendly, empathetic, and customer-focused attitude
• Good attention to detail and the ability to multitask
• Confidence in using basic IT systems and a willingness to learn new tools
• A proactive and positive approach to problem-solving
• Previous experience with live chat or customer communication platforms (desirable, but not essential)

What's in it for you?

• Full training provided
• Friendly and supportive team environment
• Monday to Friday schedule - no evenings or weekends!
• Opportunities for growth and development within the business

The application process

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won't be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

Reference: DE26687