Customer Service Advisor

Yorkshire Building Society (YBS); Selby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading financial institution in Selby is seeking a Customer Service Advisor to join their Branch Network. In this role, you will build meaningful relationships with members, helping them find the right products to support their financial goals. Effective communication across multiple channels is crucial, as you'll assist with inquiries both in-branch and online. This position offers a fantastic opportunity to contribute to customer satisfaction during an exciting digital transformation.

Qualifications

• Experience in customer service roles, preferably in a retail or banking environment.
• Strong communication skills across various channels.
• Ability to build relationships with customers.

Responsibilities

• Build meaningful relationships with members and help them find suitable products.
• Support members with their accounts through various communication channels.

Job description

If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.

About the Role

As a Customer Service Advisor, you’ll :

• Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
• ...