Customer Service Advisor

Direct Line Group Careers; Perth; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a proactive Office Administrator to enhance customer service in their Auto Services division. This role involves being the first point of contact for customers, ensuring effective communication throughout the vehicle repair process, and adhering to high standards of service. With a focus on teamwork and individual accountability, you will thrive in a dynamic environment that values your contributions. Join a company that promotes inclusivity and recognizes the importance of its employees, offering excellent benefits and opportunities for career growth. If you are enthusiastic and committed to delivering exceptional service, this role is perfect for you.

Benefits

9% employer contributed pension

50% off home, motor, and pet insurance

Free travel insurance

Green Flag breakdown cover

Additional optional Health and Dental insurance

EV car scheme

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• 1+ years of experience in a customer service role.
• Ability to handle customer communications effectively.

Responsibilities

• Deliver high levels of customer contact throughout vehicle repairs.
• Ensure compliance with Health and Safety standards.

Skills

Customer Service

Communication Skills

Health and Safety Compliance

Job description

About us

Here at Direct Line Group Auto Services, we genuinely care about what we do and aim to provide a phenomenal level of service for our customers.

We know that our customer's vehicles make getting from A to B that much easier, whether it's to do the weekly shop, the school run or to get things delivered, it's all important.

45 hours a week, 6 month contract, potentially could go permanent

What you'll be doing

As an Office Administrator, we want you to bring your previous experience to the team. You'll need to demonstrate your experience dealing with our customers as you will be the first point of customer contact for the DLG Auto Services, collaborating with our customers and the respective claims and internal functions to our own high standards, as well as working to meet our customer's needs. If you love to stay busy, this role is really for you.

• You will deliver high levels of customer contact and communications throughout the vehicle repairs.
• Provide Service Level Agreements, ensuring customers are contacted regarding repairs.
• Identify, own, and handle the risks involved in running our business appropriate to role, following the Direct Line Group risk framework.
• You will be accountable for your individual performance and also contributing to site performance.

What you'll need:

This is a permanent role reporting to the Office Manager.

The future is exciting now that the technologies used in Body Shops are evolving every day, which is really helping us re-shape the vehicle repair industry. That's why we're excited to grow our teams and are looking for people to join us as an Office Administrator.

All roles are at the heart of our Auto Services business and you'll need to be enthusiastic, upbeat, and committed to delivering the best repair service.

We would like you to have had previous experience in a similar role with the following skills:

• 1+ years of experience in a customer service role.

As you can imagine, Health and Safety and working to industry standards are important to us. We always ensure our teams and customers' safety at each stage of the repair process, ensuring tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.

Who you'll work with

We know you've heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you'll see it in the way that we think and work. It's all about ensuring you can enjoy making a contribution, have some fun, and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher, and be the best they can be – for customers, colleagues, and the business. It's an indefinable "DLGness" that makes us who we are, and we'd love for you to be a part of it.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension.
• 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover.
• Additional optional Health and Dental insurance.
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
• Generous holidays.
• Buy as you earn share scheme.
• Employee discounts and cashback.
• Plus many more.

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.