Customer Service Advisor

Search; North East; On-site; GBP 23,000 - 26,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Service Advisor to join a banking client in Newcastle. This full-time position involves handling customer queries, providing exceptional service, and navigating IT systems. Candidates should possess strong communication skills and a customer-centric approach. An attractive salary and generous benefits are offered.

Benefits

Comprehensive training and ongoing professional development

Generous holiday allowance of over 7 weeks

Performance-based annual bonus

Attractive discounts on services

Opportunity to purchase company shares

Responsibilities

• Handle inbound customer calls.
• Address banking queries and concerns with care.
• Assist customers with claims.
• Provide exceptional customer service.
• Navigate various systems to deliver efficient solutions.

Skills

Excellent communication skills

Proficient in IT systems

Empathetic and customer-centric approach

Strong customer service skills

Ability to meet KPIs

Job description

Customer Service Advisor - Newcastle
Type: Full-Time, Permanent
Hours: Full time between Monday - Sunday
Salary: 23,600 - 26,000
Start Date: 20th October

About the Role

Are you passionate about delivering outstanding customer service? Do you thrive in a customer-focused environment? If you're seeking a rewarding and challenging role, we want to hear from you!

We are currently recruiting Customer Service Advisors for our esteemed banking client, located in the vibrant heart of Newcastle

Key Responsibilities

• Handle inbound customer calls
• Address banking queries and concerns with care
• Assist customers with claims
• Provide exceptional customer service
• Navigate various systems to deliver efficient solutions

What We Offer

• Comprehensive training and ongoing professional development
• Generous holiday allowance of over 7 weeks
• Performance-based annual bonus
• Attractive discounts on services
• Opportunity to purchase company shares

Skills Required

• Excellent communication skills
• Proficient in IT systems
• Empathetic and customer-centric approach
• Strong customer service skills
• Ability to meet KPIs

Ready to make a positive impact in the world of customer service? Apply now to join our team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.