Customer Service Advisor

Search Consultancy LTD; Newcastle upon Tyne; On-site; GBP 23,000 - 26,000; Full time

Job summary

A prominent recruitment agency in Newcastle upon Tyne is seeking a Customer Service Advisor for a full-time role. You will handle inbound calls, assist with claims, and deliver top-notch customer service. The position offers a salary between £23,600 - £26,000, along with comprehensive training, a generous holiday allowance, and various perks. If you're ready to positively impact customer service, apply now!

Benefits

Comprehensive training and ongoing professional development

Generous holiday allowance of over 7 weeks

Performance-based annual bonus

Attractive discounts on services

Opportunity to purchase company shares

Responsibilities

• Handle inbound customer calls.
• Address banking queries and concerns with care.
• Assist customers with claims.
• Provide exceptional customer service.
• Navigate various systems to deliver efficient solutions.

Skills

Excellent communication skills

Proficient in IT systems

Empathetic and customer-centric approach

Strong customer service skills

Ability to meet KPIs

Job description

Overview

Customer Service Advisor - Newcastle. Type: Full-Time, Permanent. Hours: Full time between Monday - Sunday. Salary: £23,600 - £26,000. Start Date: 20th October.

Responsibilities

• Handle inbound customer calls
• Address banking queries and concerns with care
• Assist customers with claims
• Provide exceptional customer service
• Navigate various systems to deliver efficient solutions

What We Offer

• Comprehensive training and ongoing professional development
• Generous holiday allowance of over 7 weeks
• Performance-based annual bonus
• Attractive discounts on services
• Opportunity to purchase company shares

Skills Required

• Excellent communication skills
• Proficient in IT systems
• Empathetic and customer-centric approach
• Strong customer service skills
• Ability to meet KPIs

Ready to make a positive impact in the world of customer service? Apply now to join our team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.