Customer Service Advisor

Castles and Coasts Housing Association; Newcastle upon Tyne; On-site; GBP 13,000 - 16,000; Part time

Job summary

A housing association is seeking a Customer Services Advisor to join the team in Newcastle, Carlisle, or Workington. The role involves providing high-quality customer service, processing repairs, and advising residents on account matters. Ideal candidates are self-motivated with customer service experience. The position is part-time (20 hours per week) with a salary of £13,754 - £15,040 plus benefits.

Qualifications

• Self-motivated with strong problem-solving abilities.
• Experience dealing with customer enquiries.
• Knowledge of customer care principles.

Responsibilities

• Process day-to-day and specialist repairs reported by customers.
• Liaise with contractors and Property Services colleagues.
• Update important records in CRM and document management systems.
• Advise residents on rent/service charge accounts and take payments.
• Provide advice on lettings and anti-social behaviour matters.

Skills

Customer service experience

Problem-solving skills

Knowledge of customer care principles

Job description

Overview

If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA. Our Customer Services Advisors are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat and via email/website).

Key responsibilities

• Processing day to day and specialist repairs reported by our customers
• Liaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basis
• Updating important records (including CRM and electronic document management systems)
• Advising residents on rent/service charge accounts
• Taking payments
• Giving advice on lettings and anti-social behaviour matters

What we’re looking for

We are looking for someone who is self-motivated; is a problem-solver; has experience dealing with customer enquiries combined with a knowledge of the principles of customer care.

Location and terms

• Carlisle, Newcastle or Workington
• 20 hours per week
• 24-month fixed term contract
• £13,754 - £15,040 per annum + benefits package

Castles & Coasts Housing Association (CCHA) is currently looking to recruit a Customer Services Advisor (20 hours per week) based in Workington, Carlisle or Newcastle with a salary of £13,754 - £15,040 per annum.