Customer Service Advisor

Simplify; Narborough; On-site; GBP 24,000; Full time

Job summary

A leading property services company is seeking a Customer Service Advisor in Leicester. The role involves verifying client ID documentation in a high-volume support center. Candidates should have strong communication skills and attention to detail. Offering a competitive salary and benefits, including 25 days holiday and pension scheme, it's a permanent position within an innovative workplace committed to diversity.

Benefits

Competitive Salary

25 Days Holiday (plus 8 Public Holidays)

Pension Scheme & Life Assurance

Buy/Sell Holiday Option

Enhanced Maternity, Paternity & Adoption Pay

Employee Assistance Programme

Free Conveyancing Services

Retail Discounts

Qualifications

• Must be within commutable distance of Leicester.
• Background in customer service or willingness to learn.
• Available to work varied shift patterns.

Responsibilities

• Verify client ID documentation as part of the legal process.
• Use in-house systems for checking document validity.
• Provide updates to other departments and achieve SLAs.

Skills

Strong communication skills

Attention to detail

IT proficiency

Customer service experience

Job description

📍 Leicester

📅 Full-Time | Permanent

£23,901.08 per annum

Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest Independent Conveyancing and Property Services group in the UK

THE JOB

You will be working within a high-volume residential conveyancing support centre environment, dealing with the verification of client ID documentation as part of the legal process in conveyancing. This is a full time role working 37.5 hours per week on a permanent basis

WHAT YOU’LL BE DOING AS A CUSTOMER SERVICE ADVISOR

In this specific part of our service centre function, you will be tasked with using our in house systems and following a set process to check the validity of ID documents. In order to succeed in this role, you'll need excellent attention to detail skills and fantastic administration capabilities

• Legal administration
• Client ID verification
• Scanning and processing documents
• Providing updates to other departments
• Achievement of SLA's

Requirements For The Role Of Customer Service Advisor

Must be within commutable distance of Leicester. We're based in Enderby!

A background in customer service or a willingness to learn

Confident IT user

Available to work shift patterns 8am-8pm Monday to Friday, 9am-4pm Saturday and 10am-3pm Sunday on a permanent basis.

Benefits Of Working At Simplify

• 💷Competitive Salary
• 🏠Site based role in a modern, accessible location
• 🌴25 Days Holiday (plus 8 Public Holidays)
• 💰Pension Scheme & Life Assurance
• 🛫Buy/Sell Holiday Option
• 👶Enhanced Maternity, Paternity & Adoption Pay
• 🧠Employee Assistance Programme
• 🏡Free Conveyancing Services
• 🛍️Retail Discounts, plus much more!

Our Commitment to Diversity

At Simplify, we believe that diversity enhances our business, enriches our workplace, and drives innovation. We’re committed to creating an inclusive environment and encourage applicants from all backgrounds to apply, regardless of age, gender, ethnicity, religion, disability, or sexual orientation.