Customer Service Advisor

NHS; Middlewich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Middlewich is seeking a Patient Coordinator to manage patient appointments and ensure a high level of service. The ideal candidate will have experience in customer service, strong communication skills, and an understanding of patient confidentiality. This full-time role involves handling calls, triage consultations, and maintaining patient records. A rewarding opportunity to contribute to patient care in a supportive environment.

Qualifications

• Experience in a customer or patient-facing role.
• Strong communication and organisational skills.
• Understanding of patient confidentiality and data protection (GDPR).
• Comfortable working with internal systems and quality assurance processes.
• Confident handling queries with empathy and professionalism.

Responsibilities

• Handle inbound and outbound calls to schedule and manage patient appointments.
• Complete telephone triage consultations to assess eligibility.
• Maintain accurate patient records and data for reporting.
• Escalate issues and ensure follow-up appointments meet NHS guidelines.
• Deliver excellent service while supporting patients from all backgrounds.

Skills

Customer service experience

Strong communication skills

Organisational skills

Understanding of patient confidentiality

Empathy and professionalism

Job description

Overview

Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life-saving appointments. This is a rewarding opportunity to make a real difference in peoples lives while working in a fast-paced, supportive environment.

Responsibilities

• Handle inbound and outbound calls to schedule and manage patient appointments
• Complete telephone triage consultations to assess eligibility
• Maintain accurate patient records and data for reporting
• Escalate issues and ensure follow-up appointments meet NHS guidelines
• Deliver excellent service while supporting patients from all backgrounds

What were looking for / Qualifications

• Experience in a customer or patient-facing role
• Strong communication and organisational skills
• Understanding of patient confidentiality and data protection (GDPR)
• Comfortable working with internal systems and quality assurance processes
• Confident handling queries with empathy and professionalism

Job details

Location: Middlewich

Salary: £23,809.50 + Commission

Hours: Full-time | 8-hour shifts between 8am–8pm, Monday to Friday (flexible pattern)

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.

Disclosure and Safer Recruitment

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: InHealth Group

Address: Universal House, Erf Way, Middlewich, CW100QJ

Employer's website: https://www.inhealthgroup.com/