Customer Service Advisor

Whitbread; Luton; On-site; GBP 24,000; Full time

Job summary

Join a leading hotel brand as a Reservations Advisor in Dunstable, where your customer service skills will shine. You'll be the voice that transforms calls into memorable hotel bookings, ensuring every guest feels valued. With a permanent contract, regular hours, and a supportive team, this role offers a fantastic work-life balance. Enjoy a comprehensive training program, career progression opportunities, and daily perks like free parking and meals. If you're passionate about providing exceptional service and want to grow in a vibrant environment, this is the perfect opportunity for you.

Benefits

Free car parking

Canteen with free tea and coffee

Full English breakfast on Fridays

Rewards platform

Employee discount

Qualifications

• Strong customer service skills with a professional telephone manner.
• Ability to multitask and maintain high service levels.

Responsibilities

• Answer phone calls and create reservations for guests.
• Record inquiries and process cancellations and amendments.

Skills

Professional telephone manner

Good written English skills

IT Literate

Problem solving skills

Customer service

Multitasking

Team player

Tools

Opera system

Job description

Reservations Advisor – Dunstable – Bookings Agent

Advance your customer service journey with Premier Inn at our Contact Centre in Dunstable. Join our dream team, crafting extraordinary guest experiences by turning calls into hotel bookings. Your retail and customer advisor skills are your ticket to career progression. Elevate your career with us today.

PAY RATE:
£23,153 annual salary, based on a 37.5 hour week

CONTRACT TYPE:
Permanent – we don’t do zero hours contracts!

SHIFTS:
Monday-Friday 9-5, get your weekends back!

LOCATION:
Chiswell Court Contact Centre, Houghton Hall Business Park, Porz Avenue, Houghton Regis, LU5 5FT.

Why you’ll love it here:

• Hone your skills:Refine your expertise with our comprehensive 4-week professional training program, setting the stage for your journey to success from day one
• Get work/life balance:Get the structure you need for life outside of work with regular hours.
• Carry on your development:Enjoy progression across our business with longer term career paths available to you in all functions
• Enjoy daily Perks:Free car parking on site, canteen with free tea and coffee, a full English breakfast on a Friday, rewards platform and of course, our exclusive employee discount.

What you’ll do:

• Answer phone calls from customers in a timely manner.
• Create reservations for our guests using our Opera system.
• Record and input enquiries and reservations, process cancellations and amendments.
• Be fully familiar with the hotel facilities and services and to promote these whenever possible.
• Respect any confidential information received regarding guests, staff and management, ensuring compliance with regulations at all times.
• Dedicated and passionate about your work.

What you’ll need:

• Professional telephone manner
• Good written English skills
• IT Literate
• Problem solving skills
• To be able to maintain a high level of customer service at all times
• Be fully conversant on hotel rates, packages, promotions to ensure revenue is maximised.
• To be able to able to multitask
• Team player

Your confident and engaging telephone manner will help our guests rest easy knowing they’re with the UK’s number 1 hotel brand.

Here there are no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.