Customer Service Advisor

Portfolio Group; Leicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is looking for a Customer Service Advisor based in Hinckley. The successful candidate will provide excellent customer service and administrative support in a fast-paced environment. Ideal applicants are organized, communicative, and able to work under pressure, contributing to client retention and satisfaction.

Qualifications

• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Strong time management skills.

Responsibilities

• Contact clients to book appointments and resolve service issues.
• Perform administrative duties, including rescheduling appointments.
• Maintain client profiles and respond to queries.

Skills

Communication

Customer Service

Time Management

Team Player

Flexible Approach

Job description

Customer Service Advisor – Office based – Hinckley

Are you a highly organised individual with excellent communication and customer service skills? Our client is seeking a talented Diary Planner to join the Account Management team in providing excellent Customer Service within a fast paced environment. Want to hear more?

Day-to-Day:

* To contact existing clients to book their Anniversary appointments with consultants in line with service levels and diary booking guidelines
* To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure.
* To deliver the administrative duties for the department including rescheduling appointments
* To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention.
* To understand all client databases and systems in order to adequately investigate and respond to the client.
* Accountability for obtaining a prompt response to client queries, service issues and requests to cancel.
* Review of client service issues in order to produce an effective handover where applicable to Credit Control.
* Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
* To receive client and consultant telephone calls and resolve queries, service issues and retention opportunity requests.

You:

* A “can-do” attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
* A team player
* Ability to work in a fast paced environment.
* Strong time management skills.
* Adynamic and flexible approach, as well as the ability to work under pressure.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 27/06/2025 by TN United Kingdom