Customer Service Advisor

Rapier; Lea Marston CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in the UK is seeking Customer Service Advisers for ongoing agency work, potentially leading to permanent positions. The role involves liaising with clients and providing customer support, requiring strong communication skills and a friendly personality. Candidates must be computer literate and proficient in Microsoft Excel. Benefits include free parking, team building events, and training. Ideal for individuals looking for progression in a dynamic environment.

Benefits

Free parking

Free tea and coffee

Training provided

30 days annual leave pro-rata

Qualifications

• Ability to travel to Hams Hall.
• Good level of speaking, reading, and writing in English.
• Strong work history is essential.

Responsibilities

• Liaising with clients and hospitality site leads.
• Providing customer support including delivery updates and complaint handling.

Skills

Computer literacy

Good telephone manner

Friendly personality

Proficient with Microsoft Excel

Job description

Call OI2I 227 8OO1 to apply for this role

We are recruiting CUSTOMER SERVICE ADVISERS for our well‑known client in the logistics industry based in HAMS HALL, BIRMINGHAM, B46

This is ON‑GOING AGENCY WORK with the intention of becoming a permanent position after a successful trial period.

You must be willing to work within the alcohol industry to be suitable for this role.

Duties

• Working as part of a team, you will be liaising with established prestigious UK clients and in turn, hospitality site leads such as hotel, bar, and restaurant managers. You will be providing customer support including, but not limited to delivery updates, problem‑solving, feedback, complaint handling, shortages, damages etc...
• You will require a good telephone manner and friendly personality as well as being computer literate.

Hours of work

• Rotating Day shifts (various, will explain how they work over the phone).
• Monday to Friday.
• 30 minute unpaid lunch break.
• 40 hours paid per week.

Salary

12.21ph, rises to £12.50ph after 12‑weeks.

Weekly pay (every Friday)

Additional benefits

• Free parking along with free tea and coffee.
• Team building exercises and events such as summer BBQ / sports day organised by the office social committee.
• Training provided and a relaxed dress code.
• 30 days annual leave pro‑rata once on a permanent contract.

Immediate start, ongoing work and potential progression within a global logistics company.

Requirements

• Computer literate (you will be operating various in-house systems)
• Proficient with MicrosoftExcell.
• Strong work history
• Good Level of speaking / reading / writing in English
• Good telephone manner
• Friendly personality
• Ability to travel to Hams Hall (public transport is very limited)
• No previous experience is needed as the company are looking for the right kind of personality for these roles although a stable work or education history is essential. Also, previous customer service, high‑end retail or hospitality experience would be an advantage.

If you are interested in applying and meet all of the requirements for the role of Customer Service Advisor, please click apply now below.

If you require further information, please contact our Birmingham office on O(Apply online only)-8OO1 option 2 and ask for George or Lewis.

Rapier Employment has been established in the UK for over 30 years, specialising in permanent and temporary workers in the Commercial, Production, and Logistics sector.