Customer Service Advisor

Sunbelt Rentals Careers; Kemble; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment rental provider is seeking a Hire Desk Administrator to join their customer service team in Kemble. Your role will involve managing documents, payments, and ensuring KPIs are met while providing excellent customer service. Strong administration skills, proficiency in MS Office, and effective communication are essential. Join a successful team offering generous holiday allowance and a flexible rewards package in an inclusive environment.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Great company pension scheme

Responsibilities

• Support the accounts manager.
• Manage subcontractor documents, payments and invoices.
• Ensure KPIs are met.

Skills

Previous administration skills

MS Office - Excel and Outlook

Effective administration, planning and organisation skills

Teamwork

Flexible and self-motivated

Great communication skills

Job description

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Hire Desk Administrator you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

We are currently looking for an administrator to join our friendly Sunbelt team at our office in Kemble GL7 6BQ, with competitive salary. Primarily working on the hire desk, you will be tasked with supporting the assisting accounts manager, looking after subcontractor documents, payment and invoices, also ensuring our KPIs are met.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.

We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme.

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

What you will need to bring to the role from day one to the Administrator role:

• Previous administration skills
• MS Office - Excel and Outlook & experience of database entry
• Effective administration, planning and organisation skills with strong attention to detail and accuracy
• Able to work as part of a team, supporting colleagues
• Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities
• Great communication skills – both verbal and written

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our teammates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.