Customer Service Advisor

First Mile | Certified B Corp; Hockley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recycling and sustainability firm in Hockley is looking for a Customer Services Executive to enhance customer experience. The ideal candidate will possess a positive attitude and a professional phone manner, handling customer inquiries and complaints effectively. This role offers a starting salary of £24,650 plus a performance bonus, along with benefits including enhanced holiday allowance, personal spending allowance, and opportunities for career progression. Join a dynamic team dedicated to making a meaningful impact on the environment.

Benefits

Continuous learning and development opportunities

Clear pathways for career progression

Enhanced holiday allowance starting at 25 days plus bank holidays

Monthly £60 personal allowance

Regular social events

Enhanced parental leave scheme

Qualifications

• A sparkling phone manner and a can-do attitude.
• Proactivity and enthusiasm that shines through every interaction.

Responsibilities

• Handling inbound calls and emails from valued customers.
• Resolving queries with finesse, whether routine or complex.
• Mastering the art of complaint handling.

Skills

Proactivity and enthusiasm

Excellent phone manner

Job description

🌟 Join Our Team at First Mile - Where Recycling Meets Excellence! 🌟

Are you ready to embark on a thrilling journey with one of the UK's most dynamic environmental champions? Look no further! First Mile is not just a recycling company; we're trailblazers in sustainability, setting the bar high since 2004. With over 30,000 business customers relying on us to revolutionise their recycling practices, we're on a mission to redefine the way the world views waste.

About First Mile

At First Mile, we're not just about recycling; we're about making a difference. Our vibrant culture celebrates individuality, fosters creativity, and champions impact. Join us in our quest to safeguard the planet, one recycled item at a time!

About The Role

If you're passionate about delivering top-notch customer service, we have the perfect role for you! As a Customer Services Executive, you'll be at the forefront of our mission, dazzling customers with lightning-fast responses and expert solutions. From taking orders to tackling recycling queries, no challenge is too big for you!

Working Hours & Compensation

• Monday to Friday, 8:00-4:00/ 9:00-5.00 with a 30 minute lunch break
• Starting salary: £24,650 per year, plus an enticing performance bonus

Why Join Us?

At First Mile, we're not just a company; we're a family united by a common goal: to make a meaningful impact on the world. Join us in the heart of Birmingham and be part of something bigger - a rapidly growing, multi-award-winning business where your voice matters, your growth is prioritised, and your passion for the planet drives everything we do.

Ready to take the leap? Apply now and let's embark on this exciting journey together! 🌱🚀

Responsibilities

• Handling inbound calls and emails from our valued customers
• Resolving queries with finesse, whether routine or complex
• Mastering the art of complaint handling like a true pro

Requirements

A sparkling phone manner and a can-do attitude.

• Proactivity and enthusiasm that shines through every interaction

Benefits

• Continuous learning and development opportunities
• Clear pathways for career (and salary) progression within our dynamic team
• Enhanced holiday allowance starting at 25 days plus bank holidays
• a monthly £60 personal allowance to spend on you
• Regular social events and celebrations to keep the fun alive!
• Enhanced parental leave scheme because family matters