Customer Service Advisor

The Portfolio Group; Hinckley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A consulting firm in Hinckley is seeking a Customer Service professional to join their vibrant HR team. You'll handle client calls, maintain accurate records, and support department reporting. Ideal candidates are proactive problem solvers with strong communication skills and a willingness to learn. This role provides numerous benefits, including competitive salary, continuous development, and a fun work environment.

Benefits

25 Days Holiday + 8 Bank holidays

Your birthday off

Private medical with BUPA

Career Pathways for development

Qualifications

• Willingness to learn and adapt to team dynamics.

Responsibilities

• Assist with advisor availability and client calls.
• Update client records and maintain logs.
• Schedule team training sessions.
• Manage daily, weekly, and monthly reports.

Skills

Proactive problem solving

Effective communication

Professionalism in fast-paced environments

Job description

Overview

Are you a Customer Service professional looking for a company that will invest in your development? Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. If you thrive on challenges and want to be part of a vibrant, expanding team, this is your golden ticket! This is a great opportunity for a Customer Service professional looking to accelerate their career within a busy HR team.

Responsibilities

Job Overview.

Working as part of the Advice team to ensure the department is correctly resourced, handling client calls and providing accurate reporting on a daily and weekly basis.

Day-to-day

• Assisting with the availability of Advisors using Openscape to review individual codes
• Taking inbound calls to reduce the over-flow and abandon rate for the team
• Updating client records and other relevant logs as required
• Establishing and maintaining efficient working relationships with colleagues and clients
• Scheduling departmental or team training sessions/meetings considering headcount and availability
• Assisting the Management team with daily, weekly, monthly and quarterly reporting
• Managing the Task-Management diary to ensure correct staffing levels are maintained between teams

What you Bring to the Team

• Proactive and creative problem solver
• A willingness to learn and the ability to communicate effectively within the team
• Ability to remain professional in a fast-paced environment

Benefits

• Continuous development from Day 1
• 25 Days Holiday + 8 Bank holidays (increases to 28 with service)
• Your birthday off - how will you celebrate?
• Regular updates on Employment Law so you're always up to date
• Competitive salary framework reviewed twice annually
• Free EAP for those days when we all need someone to talk to
• Private medical with BUPA (with length of service)
• Social Committee to arrange fun events
• Department budget for a quarterly day out
• A senior team that listens to and responds to team feedback
• Career Pathways to develop your skills and support your progression through the business