Customer Service Advisor

NEC Software Solutions; Hartlepool; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading software solutions company in Hartlepool is seeking a part-time Eligibility Services role for a 7-month fixed-term contract. The successful candidate will manage applications, ensuring professionalism and attention to detail. Excellent communication skills and experience in a contact centre are essential. The company offers an excellent benefits package including private medical cover and flexible benefits.

Benefits

Private Medical Cover

25 days paid holiday

Group Pension Plan

Access to LinkedIn Learning

Qualifications

• Experience in contact/processing centre work is essential.
• Proven track record of meeting operational targets.
• Knowledge of service centre processes and procedures.

Responsibilities

• Support delivery of Eligibility Services contract work.
• Act as the first point of contact for applicants.
• Process applications and queries using the NEC interface.

Skills

Attention to detail

Excellent telephone manner

Organizational skills

Strong communication skills

Computer skills with Google Suite

Job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

NO AGENCIES PLEASE

Job Description

Note: This is a 7-month fixed-term contract role working part-time 30 hours a week.

Support the delivery of our Eligibility Services contract work via online, telephone, and postal applications. Act as the first point of contact for applicants and system administrator for the NEC system to input and process applications. Process applications, queries, and payments using the computerised NEC interface, ensuring:

• Professionalism in gathering data
• Sufficient and accurate data recording
• Timely recording
• Liaising with applicants to process information into the Northgate System
• Undertaking eligibility checks with applicants, seeking information directly from them and utilising additional computerised interfaces for confirmation
• Understanding legislation and criteria involved in the various eligibility services
• Compliance with Processing Services Customer Charter when dealing with all calls
• Completing statistical information as instructed by the Service Manager
• Supporting system access requests for customers
• Working as part of the team to achieve targets set by the Service Manager
• Responding to enquiries from clients, citizens, and colleagues professionally
• Sharing knowledge to ensure continuity in your absence, with proper handover

Qualifications

• Experience in contact/processing centre work
• Experience processing data with attention to detail and accuracy
• Excellent telephone manner
• Knowledge of service centre processes, policies, and procedures
• Excellent computer skills, especially with Google Mail, Google Drive, Google Forms, etc.
• Strong communication and written skills
• Proven track record of meeting operational targets
• Well organized

Additional Information

We offer an excellent benefits package, including an above-average pension scheme. When you join NEC Software Solutions, you will receive:

• Private Medical Cover funded by NEC (option to add family)
• 25 days paid holiday (buy/sell options)
• Life assurance (4x basic salary), with options to increase
• Group Pension Plan with contributions up to 8.5%
• Flexible benefits to suit your needs
• Free access to LinkedIn Learning with over 15,000 courses

Other Information

• Candidates must demonstrate a right to work and travel within the UK, with documentary evidence required
• All offers are subject to vetting, checks, references, and health assessments
• A DBS check may be required depending on the role

NEC Software Solutions is an equal opportunities employer. If you require reasonable adjustments or have accessibility needs, please inform us. We are committed to inclusivity.

Who We Are

We’re NEC Software Solutions, part of NEC Corporation. Our software helps dispatch ambulances, support families, keep trains moving, locate missing people, and even test newborn hearing.

Join our team of over 3,000 employees pushing the boundaries of technology to support public services worldwide.

We work with governments, hospitals, police, housing providers, and local authorities, enabling faster financial support, quicker treatments, and better emergency responses. Together, we make a difference. We’d love your help, and we’ll support you all the way.