Customer Service Advisor

Brook Street NMR; Harrow; On-site; GBP 28,000; Full time

Job summary

A recruitment agency seeks a Customer Service Advisor for a fast-paced team in Harrow. This permanent full-time role involves managing calls, scheduling jobs for engineers, and ensuring excellent customer service. The ideal candidate will have customer service experience and proficiency in Microsoft 365. Working hours vary seasonally, with overtime opportunities available. Join us in delivering top-tier service and support to our clients.

Qualifications

• Minimum of 1 year's customer service experience.
• Experience with repairs planning and diary management.

Responsibilities

• Handle high volumes of inbound and outbound calls and emails.
• Book and schedule jobs for field engineers.
• Manage diaries and CRM systems.

Skills

Proficient in Microsoft 365

Experience handling high call volumes

Confident and customer-focused approach

Job description

Job Description

Customer Service Advisor

📍 Location : Harrow, HA3 (on site role)

💷 Salary : £28,000 + overtime available

🕒 Type : Permanent, Full-Time

Brook Street is recruiting a Customer Service Advisor to join our client's growing and fast-paced team. This is an excellent opportunity for someone who thrives in a busy environment, delivers outstanding customer service, and ideally has experience within a technical or repairs setting.

Key Responsibilities

• Handle high volumes of inbound and outbound calls and emails
• Book and schedule jobs for field engineers
• Monitor engineer performance and follow up on outstanding tasks
• Raise purchase orders, invoices, and generate reports
• Manage diaries, compliance requirements, and CRM systems
• Escalate issues appropriately and follow the complaints process
• Participate in an on-call rota (1 week in 7, £200 additional pay) and work one Saturday in seven

Requirements

• Proficient in Microsoft 365 (essential)
• Minimum of 1 year's customer service experience
• Experience handling high call volumes
• Confident, proactive, and customer-focused approach
• Experience with repairs planning, diary management, and customer communications

Working Hours

October - March : Monday to Friday, 08:00 - 18:00

April - September : Monday to Friday, 08:00 - 17:00

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.