Customer Service Advisor

Alton Cars; Harrogate; On-site; GBP 26,000 - 31,000; Full time

Job summary

A prominent vehicle repair group in Harrogate seeks a Customer Service Advisor to manage customer communications regarding vehicle repairs. Duties include booking repairs and arranging logistics. A supportive environment and training are provided. The role offers a salary of £26,200 plus bonuses, and benefits include holiday, health care, and pension enrollment. Ideal candidates are adaptable, customer-oriented, and possess strong communication skills. Join a team where customers come first and a collaborative atmosphere is encouraged.

Benefits

25 Days Holiday

UK Health (Contributory Health Care Scheme)

Pirkx (Discounted Shopping & Meal vouchers)

Pirkx Medical (Online GP Service)

Alton Cars Pension Scheme

Responsibilities

• Keep customers updated on repair statuses.
• Book customers in for repairs and arrange collection/deliveries.
• Provide customer service and support.

Skills

Sales Experience

Time Management

Order Management System

Customer Service

Dealership Experience

GM Vehicles

Retail Sales

Tire Service

Automotive Repair

OSHA

Service Writing

Automotive Service

Job description

Overview

Alton Cars Ltd one of the UKs largest independent Group of Accident Repair Centres with a network of 17 sites located across Yorkshire Derbyshire Nottinghamshire Humberside and Merseyside with a projected turnover of 65m for 2024 and employing over 420 staff are looking for a Customer Service Advisor for our Harrogate Site.

Alton Cars Ltd is all about the people within it and are confident it is one of the best in the industry. Our aim is to be the repairer of choice for our work providers their customers and colleagues within the industry whilst ensuring that our customers are at the heart of what we do.

Responsibilities

This role is a customer service role where you will keep customers updated on the status of their repairs book them in for repairs and arrange collection and deliveries. Training will be provided.

We are looking for individuals who have the can-do attitude and are willing to help everyone at site and be able to get stuck in and being flexible but equally be able to have a laugh along the way.

Compensation & Benefits

This role comes with a salary of 26200 along with Bonus Opportunities. (Core hours are 8am to 5pm Monday to Friday). In addition you will also receive :

• 25 Days Holiday
• UK Health (Contributory Health Care Scheme which can be increased to suit your personal and family needs)
• Pirkx (Discounted Shopping & Meal vouchers access to webinars exercise classes)
• Pirkx Medical (Online GP Service)
• Enrolment to the Alton Cars Pension Scheme

The Company

Welcome to Alton Cars one of UKs largest networks of vehicle repair centres. Were a multi-award winning group committed to providing first class vehicle repairs & customer service. All our repair centres hold a coveted BSi kitemark along with industry leading insurer & manufacturer approvals. Were proud of our reputation for being a professional & friendly repair group so if youre searching for a well-respected vehicle repairer that you can trust youve found them.

Requirements

Key Skills

• Sales Experience
• Time Management
• Order Management System
• Customer Service
• Dealership Experience
• GM Vehicles
• Retail Sales
• Tire Service
• Automotive Repair
• OSHA
• Service Writing
• Automotive Service

Employment Type: Full-Time

Experience: years

Vacancy: 1