Customer Service Advisor

Halfords Group PLC; Greater Lincolnshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service company is seeking a Customer Service Advisor in Greater Lincolnshire. This role involves handling job bookings, discussing technical concerns, and providing excellent customer service. The ideal candidate should have a full driver's license and experience in an Autocentre environment is preferred. The position offers competitive benefits including annual leave, discounts, and a bonus scheme. Don’t miss the chance to join a rapidly growing business focused on motoring services and electric mobility.

Benefits

5.6 weeks annual leave

Up to 50% off garage bills

25% off Halfords products

Financial planning support

Health Cash Plan

Qualifications

• Proven track record of delivering excellent customer service.
• Must have a full driver's license with less than 9 points.

Responsibilities

• Handle job bookings in in-house system.
• Discuss technical concerns with customers.

Skills

Excellent customer service

IT literacy

Professional handling of difficult situations

Experience in achieving targets

Experience in an Autocentre environment

Job description

Apply now Job no: 562922
Work type: Full time
Site: Lincoln
Categories: Autocentre Colleagues
Location: Lincolnshire
Salary: £15,000 per annum plus bonus

• 5 days a week / 22 hours per week
• Earn extra with our refer a friend scheme – T&C’s Apply

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products inheim retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme популярных Дела& Life Assurance

You will be given every opportunity to progress your career at Halfords.

Skills and Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working edad to and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 pointsas role will include collection and delivery of vehicles

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all recours? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.