Customer Service Advisor

P+S Personnel Services Ltd; Great Yarmouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Advisor in Great Yarmouth. The ideal candidate will have a background in customer service and sales, be confident in communication, and deliver exceptional customer experiences. The position offers ongoing training, a competitive starting package, and clear progress opportunities. Interested candidates should apply or send their CV directly via email.

Qualifications

• Fluency and confidence in phone etiquette are essential.
• Previous experience in customer service or sales is desirable.
• Strong written English and computer skills are required.

Responsibilities

• Handle customer inquiries via phone, email, and online chat.
• Support sales by processing orders and providing quotes.
• Resolve customer issues promptly and professionally.

Skills

Customer service experience

Sales background

Strong communication skills

PC proficiency

Job description

Overview

P+S Personnel are pleased to be working on behalf of our client, who are currently recruiting a Customer Service Advisor to join their team based in Great Yarmouth on a full time, permanent basis.

Role Summary

The ideal fit for this role will have a background in customer services and/or sales and be confident speaking with and supporting customers. But more important is finding someone passionate about delivering a positive customer experience that exceeds expectations. You will receive ongoing training and support from day 1 to help you understand the business and to support your professional development.

Main Responsibilities

• Dealing with customer enquiries and requests via email, phone and online chat.
• Supporting the Sales team by processing orders and providing quotes for customers.
• Resolving customer issues in a timely and professional manner.

Person Specification

• Have an excellent work ethic.
• Be polite, honest and personable.
• Have fluent, confident and upbeat phone etiquette.
• Be familiar with using a PC and have great written English.
• Ideally have previous experience in Customer Service and/or Sales roles.

Working Hours and Benefits

• Monday – Thursday 8:30 - 17:30 and Friday 8:30 - 16:30
• The role has a competitive starting package and clear opportunity to progress.

If this is a role you are interested in, please apply online ensuring your CV is up to date.

Alternatively, please email your CV directly to [e-mail]