Customer Service Advisor

EDF Energy; Exeter; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading energy company based in Exeter is seeking a Customer Service Advisor to provide exceptional support to customers and assist them in their sustainability journey. The role includes responding to queries, resolving issues, and collaborating with a team to enhance customer experience. A starting salary of £25,719 per annum is offered, along with opportunities for learning and a hybrid work model. Ideal candidates will have strong communication skills and prior customer service experience.

Benefits

Customizable benefits

Electric vehicle leasing

Discounted gym membership

Life assurance

Tech vouchers

Experience days

Qualifications

• Previous experience in a commercial Customer Service role.

Responsibilities

• Responding to customer queries via phone & email.
• Taking ownership of issues and resolving them efficiently.
• Collaborating with colleagues to deliver the best solutions.
• Identifying opportunities to improve customer experience.
• Supporting a high‑performing team culture focused on growth.

Skills

Strong communication skills for phone & email

Ability to navigate multiple IT systems confidently

Proactive approach to resolving customer queries

Teamwork skills to collaborate and share ideas

Willingness to learn and adapt in a fast‑paced environment

Job description

Ready to start a career where you make a real difference and help Britain achieve net zero? Join EDF and shape your future with us. Success is Personal – and your journey is yours to own.

The Opportunity

As a Customer Service Advisor, you’ll be the voice of EDF Business Solutions, supporting customers and helping businesses on their sustainability journey. You’ll play a key role in delivering exceptional service and building relationships that matter.

You’ll join us on a salary starting of £25,719 per annum, based at our #Exeter office in Gadeon House. Initially, you’ll work full time on site for training and onboarding, with flexibility to explore hybrid options later.

This is your chance to grow in a supportive team and learn new skills. We’ll give you the tools and training to succeed and the opportunity to shape a career that’s unique to you.

Who You Are

We’re looking for a Customer Service Advisor who thrives on helping others and solving problems. To be shortlisted, you need to offer:

• Strong communication skills for phone & email
• Ability to navigate multiple IT systems confidently
• A proactive approach to resolving customer queries
• Teamwork skills to collaborate and share ideas
• Willingness to learn and adapt in a fast‑paced environment

The successful candidate will have previous experience working within a commercial Customer Service role.

What You’ll Be Doing

• Responding to customer queries via phone & email
• Taking ownership of issues and resolving them efficiently
• Collaborating with colleagues to deliver the best solutions
• Identifying opportunities to improve customer experience
• Supporting a high‑performing team culture focused on growth

Pay, Benefits and Culture

Alongside a starting salary of £25,719 per annum, potential for an annual bonus, and a market‑leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days and more.

At EDF, we believe success means different things to different people. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal, it’s your journey, powered by us.

Everyone is welcome at EDF, we’re committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.

You’ll need the right to work in the UK.

Location: Gadeon House – Exeter

Closing Date: 14th of December 2025

Contract Type: Full Time

Join us and find your success at EDF!

#SuccessIsPersonal #EDFcareers #LI-Onsite

Success is Personal. It's your journey, powered by us. Join us and drive the transition towards an Electric Britain.