Customer Service Advisor

Trust Ford; Epsom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive dealership in Epsom is seeking a Customer Service Advisor to join their supportive team. The ideal candidate will possess strong communication skills, a customer-focused mindset, and at least one year of experience in a service advisor role. This position offers industry-leading benefits including a performance-related bonus, 33 days of annual leave, and opportunities for personal development.

Benefits

Performance-related bonus

33 days annual leave

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Parts

Volunteering day for charity

Cycle to work scheme

Access to Perks at Work discount website

Qualifications

• Minimum of 1 year experience in a Service Advisor role.
• Experience in a selling/customer service environment.
• Demonstrated drive, commitment, and enthusiasm.

Responsibilities

• Handle sensitive and confidential information.
• Contribute to team and customer satisfaction.
• Drive the standard in customer care.

Skills

Excellent communication skills

Ability to work to deadlines

Customer service experience

Organisational skills

Team player

Job description

We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling / customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance‑related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.

• Are you a team player?
• Are you customer focused?
• Do you have Main Dealer experience?
• Do you have great organisational skills?
• Can you drive the standard in customer care?
• Do you have a minimum of 1 year experience in a Service Advisor role?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.

In addition to receiving a competitive salary, for the right candidate this position will offer :

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website