Customer Service Advisor

Interaction - Peterborough; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading customer service company in St Ives is seeking Inbound Customer Service Advisors to provide exceptional support during their peak season. The role requires strong communication skills and the ability to work under pressure, with a temporary position that may become permanent based on performance. Benefits include a family-feel company culture, ongoing training, and free on-site parking. The position involves handling inbound customer inquiries and ensuring high levels of satisfaction.

Benefits

Family-feel company culture

Free on-site parking

Ongoing training and development opportunities

Modern office and kitchen area

Qualifications

• Excellent customer service skills and ability to handle inquiries.
• Ability to work well under pressure in a busy environment.
• Strong communication skills.

Responsibilities

• Act as the first point of contact for customers and provide support.
• Ensure high levels of customer satisfaction by handling inquiries.
• Respond promptly and professionally to inbound calls.

Job description

Hours: Monday to Friday, 08:00 - 17:30 (37 hours per week on rotational early/late shifts) - Office based.

Start Date: 20th Jan - Temporary with potential to become permanent, - HIRING MULTIPLE CANDIDATES

Salary: £12.21ph

Location: St Ives

Do you want to work for a family-feel company where you are truly valued? Are you passionate about making a difference? Can work-well under pressure?

Interaction Recruitment is proudly partnered with a leading specialist in their market, based in Cambridgeshire, known for expert knowledge, outstanding service, and a supportive working environment. As our client is heading into their peak season, we are looking for passionate and customer-focused individuals to join the team as Inbound Customer Service Advisors.

Benefits

• Family-feel company culture where employees are recognised and appreciated
• Free on-site parking
• Modern, stylish office and kitchen area
• Company parties and social events in summer and winter
• Ongoing training and development opportunities
• Rota provided in advance for better work-life planning
• Temporary-to-permanent opportunity based on performance

What will you be doing?

As an Inbound Customer Service Advisor, you will be the first point of contact for our valued customers, providing prompt, helpful, and professional support, ensuring high levels of customer satisfaction while handling inbound calls and queries.