Customer Service Advisor

People Solutions; England; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a skilled Customer Service Advisor in Warrington. This role involves supporting the customer service team, analyzing complaints, and improving customer satisfaction. Offering £12.50 per hour with hybrid working options and guaranteed hours, this opportunity is ideal for individuals passionate about customer service and continuous improvement. Join a supportive team dedicated to providing first-class customer experience.

Benefits

Guaranteed hours

Weekly pay

On-site parking

Supportive working environment

Qualifications

• Experience in customer service or a related field is preferred.
• Ability to perform root cause analysis on complaints.
• Strong communication skills, both verbal and written.

Responsibilities

• Support the Customer Service Advisor team.
• Identify process improvements to enhance service quality.
• Prepare and present monthly performance reports.

Skills

Customer service skills

Analytical skills

Communication skills

Team collaboration

Job description

Overview

Customer Service Advisor – Warrington

People Solutions are currently recruiting for a Customer Service Advisor to join a leading company based in Warrington, Cheshire.

This is an excellent opportunity to join a professional and growing business where you'll play a key role in delivering a first-class customer experience and supporting continuous improvement initiatives.

Shifts and Pay

Shifts: Monday to Friday 09:00 – 17:00

Pay rate: £12.50 per hour

Benefits

• Guaranteed hours
• Weekly pay
• On-site parking
• Hybrid working – 3 days in the office, 2 days working from home
• Supportive and collaborative working environment

Day-to-Day Duties

• Support the Customer Service Advisor team
• Report on learnings from complaints to minimise re-occurrence and improve customer experience
• Carry out root cause analysis on complex complaints to identify and implement effective solutions
• Ensure all decisions comply with company policies and procedures
• Collaborate with internal teams to support timely complaint resolution
• Identify process improvements to enhance service quality and customer satisfaction
• Prepare and present monthly performance reports to management