Customer Service Advisor

Hales Group; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Lowestoft. This role requires acting as the first point of contact for UK customers, managing customer orders, resolving queries, and supporting sales activities. Applicants need a strong customer service background, excellent communication skills, and proficiency in data entry. The position offers 22.5 hours per week, with a competitive hourly rate of £13.67.

Qualifications

• Experience within a customer service environment.
• Internal account management experience preferred.
• Demonstrated ability to resolve customer queries.

Responsibilities

• Act as the first point of contact for UK customers.
• Manage and qualify site delivery requirements.
• Support Sales Force and achieve budget targets.

Skills

Strong business and commercial awareness

Accurate data entry

Strong numerical and analytical skills

Proficiency in Microsoft Office programs

Excellent communication skills

Strong attention to detail

Ability to multitask and prioritise

Self-disciplined and reliable

Team player

Job description

Customer Service Advisor

Location : Lowestoft

Rate : £13.67 per hour

Duration : Temp - Perm

Schedule : 22.5 per week, between 08:00 am and 6:00 pm on a shift system

We are seeking a Customer Service Advisor for our client who will act as the first point of contact for customers, ensuring world-class service delivery. The role involves managing customer orders, resolving queries, supporting sales activities and contributing to continuous improvement initiatives.

Key Responsibilities

Maintain Health and Safety standards.

Act as the first point of contact for UK customers.

Receive, qualify, and enter customer sales orders into the system in line with procedures.

Manage and qualify site delivery requirements.

Resolve or facilitate resolution of customer queries relating to technical aspects of wall products.

Stay up to date with product knowledge and complete required training.

Fully utilise CRM systems and ensure critical data is recorded accurately.

Support Sales Force and Business Development Consultants in achieving budget targets.

Enhance customer experience by listening to feedback and applying continuous improvement.

Provide support to the International Sales Order Processor when required.

Assist the CDA team with delivery queries, ETAs, administration, and project updates.

Update CRM systems with pricing and special deals as requested by the sales team.

Requirements

Strong business and commercial awareness within a customer service environment.

Internal account management experience.

Accurate data entry skills.

Strong numerical, analytical, and problem-solving abilities.

Proficiency in Microsoft Office programs.

Excellent communication skills.

Strong attention to detail and customer focus.

Ability to multitask and prioritise in a fast-paced environment.

Self-disciplined, motivated, and reliable with excellent time management.

Team player with integrity and a passion for delivering outstanding service.

Why work through Hales Group?

All our Consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you.

Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch