Customer Service Advisor

Go2personnel Solutions; East Midlands; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A customer service firm in the East Midlands is seeking a Customer Service Advisor to investigate customer issues, collaborate with internal teams, and monitor customer satisfaction levels. The ideal candidate will possess strong communication skills and problem-solving abilities, and be proficient in relevant software applications. This role offers a competitive salary between £26,000 and £28,000, with 3 days in the office and 2 days from home once up to speed with systems.

Benefits

Bonus

Qualifications

• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities with a keen attention to detail.
• Ability to work collaboratively in a team environment.
• Proficient in using relevant software applications for documentation and reporting.

Responsibilities

• Investigate and analyse customer concerns, providing accurate and timely responses.
• Collaborate with internal teams to address root causes and implement corrective actions.
• Maintain open lines of communication with customers, keeping them informed.
• Document all customer interactions and generate regular reports on escalations.
• Monitor customer satisfaction levels and enhance overall customer experience.

Skills

Strong communication skills

Excellent problem-solving abilities

Team collaboration

Proficient in relevant software applications

Job description

Customer Service Advisor - 26k - 28k + Bonus!

3 DAYS IN THE OFFICE AND 2 DAYS FROM HOME, ONCE UP TO SPEED WITH SYSTEMS.

• Investigate and analyse customer concerns, providing accurate and timely responses.
• Collaborate with internal teams to address root causes and implement corrective actions.

Communication

• Maintain open lines of communication with customers, keeping them informed throughout the escalation resolution process.
• Provide clear and concise updates to both internal stakeholders and customers regarding the status of escalations.

Documentation and Reporting

• Document all customer interactions and escalations, maintaining accurate records.
• Generate regular reports on customer escalations, identifying trends and proposing proactive solutions.

Customer Satisfaction

• Monitor customer satisfaction levels and implement strategies to enhance overall customer experience.
• Proactively seek feedback from customers to identify opportunities for improvement.

Qualifications and Skills

• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities with a keen attention to detail.
• Ability to work collaboratively in a team environment.
• Proficient in using relevant software applications for documentation and reporting.