Customer Service Advisor

Blue Arrow; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Service Advisor in Belper. You will handle inbound calls regarding boiler cover and product inquiries, providing exceptional service in a friendly team environment. Candidates should have experience in customer service or sales, strong communication skills, and a proactive attitude. The role includes structured training and the chance to work with an innovative company.

Benefits

Structured training and ongoing support

Friendly and inclusive team environment

No cold calling - all calls are inbound

Qualifications

• Previous experience in customer service or sales (inbound or outbound).
• Comfortable using computer systems and managing customer data.
• Interest or experience in home heating products or boiler systems is a plus.

Responsibilities

• Handle approximately 60 inbound calls per day.
• Provide exceptional customer service in all interactions.
• Support customers with insurance cover management.
• Collaborate with colleagues to ensure smooth operations.

Skills

Strong communication skills

Proactive attitude

Attention to detail

Organisational skills

Experience in customer service or sales

Job description

Overview

Customer Service Advisor

Location: Belper
Hours: 39.5 hours per week
Pay: approx. 12.94 p/h
Monday to Friday between 8am and 6pm
One weekend shift on a rotational basis: Saturday 8am-3pm / Sunday 8am-12pm
Start Date: Monday, 22nd September
Training: 4 weeks (fully paid)
Contract: Temp to Perm

About the Role

We are recruiting for Customer Service Advisors to join a leading manufacturer of heating and hot water solutions, including domestic boilers. Based in Belper, this role offers the chance to be part of a supportive and customer-focused team, helping customers with their boiler cover and product enquiries.

You'll be handling a high volume of inbound calls, supporting both insurance customers and the sales side of the business. This is a great opportunity for someone with a background in customer service or sales who enjoys working in a fast-paced environment and making a real difference to customers.

Key Responsibilities

• Handle approximately 60 inbound calls per day from customers regarding boiler cover, product support, and general enquiries.
• Provide exceptional customer service, ensuring all interactions are professional, empathetic, and solution focused.
• Support customers with insurance cover management, renewals, and troubleshooting.
• Assist with sales-related enquiries - no cold calling involved.
• Maintain accurate records and update customer accounts.
• Collaborate with colleagues to ensure smooth operations and customer satisfaction.
• Take ownership of customer issues and follow through to resolution.

What We're Looking For

• Previous experience in customer service or sales (inbound or outbound).
• Strong communication skills and a confident, friendly telephone manner.
• Ability to work in a high-volume call environment.
• A proactive attitude and willingness to get involved.
• Excellent attention to detail and organisational skills.
• Comfortable using computer systems and managing customer data.
• Interest or experience in home heating products or boiler systems is a plus.

What’s in It for You?

• Structured training and ongoing support
• Opportunity to work with a reputable and innovative manufacturer
• Friendly and inclusive team environment
• No cold calling - all calls are inbound

If you're ready to take the next step in your customer service career and want to be part of a team that values your contribution, we'd love to hear from you!

If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you. Please click APPLY today and wait for a consultant to action your application. This normally happens within 24 to 48 hours.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.