Customer Service Advisor

GXO Logistics; East Midlands; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading logistics company in Derby is searching for a Customer Service Advisor to manage the order process for significant UK drinks brands. The full-time role operates Monday to Friday, offering a salary up to £25,625.08 and benefits including a pension scheme, medical insurance, and extensive annual leave. Ideal candidates should have previous customer service experience, strong communication skills, and attention to detail. This is an opportunity to work in a fast-paced environment with a focus on efficiency and innovation.

Benefits

Pension scheme

Medical and dental insurance

Online GP service

Life assurance

Employee assistance programme

High street discounts

Cycle to work scheme

Qualifications

• Friendly, calm, and resilient manner.
• Ability to work in a fast-paced environment.
• Strong written and telephone communication skills.

Responsibilities

• Manage daily customer service requests.
• Communicate with customers and internal teams.
• Own customer reports and manage queries.
• Support the Customer Service Manager.

Skills

Customer service experience

Strong communication skills

Attention to detail

MS Excel skills

Job description

Are you super customer friendly? Can you remain calm and resilient? Looking for a new opportunity with a company which will invest in your development? If yes, we might have a perfect role for you!

Here at GXO Logistics we are looking for a Customer Service Advisor to join our team at our drinks site in Derby, DE21. You will be managing the full end to end order process for a number of significant drinks brands in the UK.

This is a full time, permanent position, working predominantly Monday to Friday between the hours of 06:00 to 18:00 with a couple of rest days.

Pay, benefits and more:

We're looking to offer a salary of up to £25,625.08 per annum and 33 days annual leave (inclusive of bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you'll do on a typical day:

• Management of in day/week customer service requests
• Communication with customers, internal warehouse and transport teams, external Hauliers and senior stakeholders.
• Ownership of customer reports
• Query management
• Supporting Customer Service Manager

What you need to succeed at GXO:

• Previous customer service experience along with a friendly, calm and resilient manner
• Able to work in a fast-paced environment and maintain accuracy and attention to detail
• Strong written and telephone communication skills with excellent spelling and grammar
• Good MS Excel skills and systems ability

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.