Customer Service Advisor

Sunbelt Rentals UK & Ireland; Dundee; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading equipment rental provider is seeking a Customer Service Advisor in Dundee to deliver best-in-class service. The role involves managing customer inquiries, coordinating transport, and handling orders while building strong relationships. Ideal candidates are proactive and possess excellent communication skills. Join a successful FTSE100 company offering a flexible rewards package, generous leave, and competitive pension.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Great company pension scheme

Qualifications

• Experience in a customer service environment.
• Ability to think on your feet and use initiative.
• Understanding of upselling and customer journey management.

Responsibilities

• Deliver best-in-class service to customers.
• Handle customer inquiries via phone, email, and website.
• Manage orders from enquiry to post-hire feedback.

Skills

Communication skills

Initiative

Customer relationship management

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In the role of a Customer Servicer you'll be responsible for delivering a best‑in‑class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests, coordinating transport and mapping out route for drivers. You’ll manage an order from enquiry to post‑hire feedback, create invoices and deal with purchase orders, taking ownership of the customer journey and building relationships with regular customers.

You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.

What can we offer you in return?You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.