Customer Service Advisor

Search Consultancy LTD; Remote; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is looking for a Remote Customer Service Advisor in Dundee, Scotland. The role involves providing exceptional inbound customer service for maintenance queries and emergencies. Candidates must have excellent IT skills, empathy, and strong communication. You'll benefit from full training and all essential equipment provided. The position is full-time, with a flexible schedule and opportunities for overtime. A home workstation and reliable wifi are required.

Qualifications

• Ability to navigate several systems efficiently.
• Ensure empathy and good communication with customers.
• Reassure customers and make them feel at ease.

Responsibilities

• Handle inbound customer service calls relating to maintenance and emergencies.
• Log customer notes accurately in the systems.
• Troubleshoot issues and provide first-level advice.
• Handle payment collections over the phone as needed.
• Manage complaints effectively.
• Ensure a high level of customer service.
• Promote additional products at the end of the call.

Skills

Excellent IT skills

Customer service skills

Listening skills

Confidence

Job description

Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent.

Start Date: 5th of January

You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up)

Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role.

Standard hours: £12.48 per hour, overtime: £18.72 per hour.

Duties

• Inbound customer service relating to maintenance queries and emergency calls
• Logging customer notes on the systems
• Troubleshooting to understand the problem and providing first level advice
• Taking call out payments over the telephone where required
• Complaint handling where required
• Taking full ownership of a call, ensuring the customer receives the highest levels of customer service
• Making customers awake of other products available at the end of the call

What you’ll bring with you

• Excellent IT skills, you will be required to navigate several systems
• Customer service skills, ensuring empathy and good communication
• Listening skills
• Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with

You will need to pass both a criminal background and financial check.

Essential: wifi and a work station set up at home to be successful in this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.