Customer Service Advisor

Halfords Group PLC; Devon and Torbay; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading automotive service provider in Torquay is seeking a Customer Service Advisor to join their team. You will be responsible for managing customer bookings and addressing any technical concerns, providing excellent service in a dynamic environment. The position offers a competitive salary and generous benefits, including discounts and health support services. Join us to be part of a rapidly growing business focused on customer satisfaction.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Discounts on groceries, shopping, insurance, etc.

Financial planning support via Wagestream

GP Access 24/7

Pension Scheme & Life Assurance

Responsibilities

• Handle job bookings in our in-house system.
• Discuss technical concerns with customers.
• Provide first-class customer service.

Skills

Proven track record of delivering excellent customer service

IT literate

Ability to handle difficult situations professionally and calmly

Experience working towards and achieving targets

Experience in an Autocentre environment

Full drivers licence with less than 9 points

Job description

Overview

Apply now Job no: 560256 Work type: Full time Site: Torquay Categories: Autocentre Colleagues Location: Devon Salary: £27,936.48 - £28,387 per annum + bonus Business Area: Autocentres

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment.

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

Responsibilities

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits

• 5 days a week / 44 hours per week
• Earn extra with our refer a friend scheme – T&C’s Apply
• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

Skills and Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

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