Customer Service Advisor

Leapfrog Recruitment Consultants; Daliburgh; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading telecommunications provider in the UK seeks a customer service representative to join their team in Daliburgh. The position involves assisting customers with technical queries, processing orders, and promoting services. Ideal candidates will have excellent communication skills, previous call centre experience, and a proactive, customer-focused approach. This role requires flexibility for shifts, making it ideal for those who thrive in customer-facing environments.

Qualifications

• Previous experience in a customer-facing or call centre role is essential.
• Willingness to work flexible shifts including evenings, weekends, and bank holidays.
• Desirable experience includes exposure to technical support, sales, or the telecoms sector.

Responsibilities

• Act as the first point of contact for customer queries via phone and online.
• Support customers with faults, service requests, and technical enquiries.
• Advise on products and services including broadband, fibre, and mobile packages.

Skills

Excellent communication and interpersonal skills

Strong customer service ethos

Ability to work calmly under pressure

Proactive and organised approach

Job description

Join a leading provider of telecommunications services in a dynamic, customer-focused role. This position offers a great opportunity to work in a supportive team environment, helping customers via phone and online channels. If you have strong communication skills and a passion for delivering excellent service, this could be the ideal next step.

Duties for this role include, but are not limited to:

• Acting as the first point of contact for customer queries via phone and online.
• Supporting customers with faults, service requests, and technical enquiries.
• Advising on products and services including broadband, fibre, mobile, and other packages.
• Promoting services to support customer retention and satisfaction.
• Processing orders and updating customer data accurately within internal systems.
• Diagnosing issues and determining appropriate resolution or escalation.
• Ensuring all interactions are handled professionally, clearly outlining next steps.
• Maintaining up-to-date knowledge of products, procedures, and systems.
• Supporting internal teams and escalating major customer-affecting issues as needed.
• Adhering to data protection, health and safety, and security procedures.

Skills / Qualifications

The ideal candidate will have excellent communication and interpersonal skills, a strong customer service ethos, and the ability to work calmly under pressure. Previous experience in a customer-facing or call centre role is essential. A proactive and organised approach, combined with a willingness to work flexible shifts including evenings, weekends, and bank holidays, is required. Desirable experience includes exposure to technical support, sales, or the telecoms sector, along with a keen interest in technology and digital services.

If you wish to apply for this role, please submit your CV via the Apply Now button below.