Customer Service Advisor

Wates; Crawley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading property maintenance company in Crawley seeks a Customer Service Advisor to manage operations and support a high-performing team. The ideal candidate should possess strong leadership qualities and be passionate about delivering excellent customer service. Responsibilities include managing complaints, supporting operational delivery, and building customer relationships. Experience in scheduling and administration is crucial, with advanced skills in Microsoft Excel and Word. Join a firm committed to community and sustainability.

Qualifications

• Experience managing scheduling and/or administrative teams in the maintenance sector.
• Strong leadership and team development abilities.
• Passion for delivering high‑quality customer service.

Responsibilities

• Champion continuous improvement for operational delivery.
• Manage complaints and lead service improvements.
• Lead a team of planners and administrators.

Skills

Excellent communication skills

Sales Experience

Time Management

Order Management System

Customer Service

Tools

Microsoft Excel

Microsoft Word

Job description

Join Our Team as a Customer Service Advisor!

Location: Crawley Office

Division: Responsive Maintenance Social Housing Contract

We’re excited to offer an opportunity for a Customer Service Advisor to join our Wates team! You’ll play a key role in leading and supporting our Customer Service team helping us deliver outstanding service to our residents.

Key Responsibilities:

• Champion continuous improvement to ensure excellent operational delivery and supply chain management
• Build and maintain strong customer relationships
• Manage complaints effectively, identify trends and lead service improvements
• Lead a team of planners and administrators to maximise productivity and ensure compliance with company policies
• Support the Contract Lead in delivering a quality customer‑focused, profitable and safe business

Who We’re Looking For:

We’re seeking a Co‑ordinator with experience managing scheduling and/or administrative teams in the maintenance sector. You should have advanced skills in Microsoft Excel and Word.

This role is also ideal for an experienced Scheduler ready to take the next step in their career by leading a team.

What You’ll Bring:

• Excellent communication skills
• A passion for delivering high‑quality customer service
• Strong leadership and team development abilities
• Drive and determination to make a real impact

Given the nature of this position you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Certain roles may also be subject to additional pre‑employment checks.

To learn more about the checks included in this process please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family‑owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose reimagining places for people to thrive and our three promises:

Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

• BEST PROJECT – Inside Housing Development Awards (Winner 2022 Construction News Awards Winner)
• GOLD AWARD – Investors in People 2022
• GOLD AWARD – Considerate Constructors Schemes (CCS) National Site Awards
• TOP 50 EMPLOYERS – 2022 Top 50 Employers for Women (Winner)
• 2022 Working Families Best Practice Awards (Winner)

Key Skills:

• Sales Experience
• Time Management
• Order Management System
• Customer Service
• Dealership Experience
• GM Vehicles
• Retail Sales
• Tire Service
• Automotive Repair
• OSHA
• Service Writing
• Automotive Service

Employment Type: Unclear

Experience: Unclear

Vacancy: 1

Yearly Salary: 25001 – 30000