Customer Service Advisor

Ardonagh; Colchester; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading Insurance Brokerage in Colchester seeks an Insurance Customer Service Advisor to help customers via phone and email. Applicants should have a background in customer service and a positive attitude. Full training is provided, along with generous benefits including 26 days holiday and a salary range of £24,570 to £28,570 with quarterly bonuses. This is a full-time position requiring 37.5 hours per week with occasional Saturday work.

Benefits

Generous quarterly bonus

26 days holiday plus bank holidays

Career growth opportunities

Qualifications

• Experience in customer service is essential.
• Drive to deliver excellent customer service.

Responsibilities

• Help customers over the phone and email.
• Learn new skills in a supportive team environment.

Skills

Customer service background

Positive attitude

Job description

🚀 Ready to Kick-Start Your Career? As an Insurance Customer Service Advisor!

📍 Location: Colchester
💰 Salary: £24,570 + Generous Quarterly Bonus with earning potential of up to £28,570
🕒 Hours: Mon to Fri (between 9am to 6pm) with 1 in 3 Saturdays (9am to 1pm), Full time 37.5 hours per week.

Why You’ll Love It

• ✅ Full training (4 weeks full induction and training)
• ✅ Work-life balance
• ✅ Career growth + Insurance industry recognised qualifications (CII or ACII)
• ✅ Amazing benefits: 26 days holiday (plus 8 bank holidays) which increases with length of service
• ✅ You’ll also be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers – Everywhen (previously known as Towergate and Ardonagh)

What You’ll Do

• 📞 Help customers over phone & email – background in Customer Services is essential
• 🎯 Learn new skills in a fun, supportive team
• 💡 Bring your positive attitude and drive to deliver excellent customer service – we’ll teach the rest!

Start date: 16th February 2026

Interviews: December 2025

👉 Apply now and start your journey with us!

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Click here to see our standard benefits page