Customer Service Advisor

Pertemps; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Edinburgh is seeking a Customer Service Advisor for their Repairs Department. This role involves handling inbound calls, providing exceptional customer service, and ensuring high levels of customer satisfaction. Ideal candidates will possess strong communication skills and IT literacy, thriving in a team-oriented environment. If you're passionate about delivering outstanding customer experiences, apply today!

Qualifications

• Confidence and professionalism on the phone.
• Strong IT literacy.
• Ability to work in a team-oriented environment.

Responsibilities

• Answer inbound calls and assist customers with their inquiries.
• Collect and process customer information accurately.
• Collaborate with the team to resolve customer issues promptly.

Skills

Communication

Problem-solving

IT literacy

Teamwork

Job description

Are you a confident communicator with a knack for providing exceptional customer service? Do you thrive in a fast-paced environment where every call is a chance to make a difference? If so, we have the perfect opportunity for you!

Position: Customer Service Advisor (Inbound Calls) - Repairs Department

Location: Edinburgh City Centre

Hours: 36 hours per week

Shifts: Monday - Friday, 08:30 AM – 05:00 PM

Duration: Temporary, Ongoing

Pay: Immediate Start

About the Role:

As a Customer Service Advisor within our Repairs Department, you will be the first point of contact for our valued customers. Your primary responsibility will be to provide top-notch customer service by handling inbound calls effectively and efficiently. Whether customers are requesting services or seeking information, you will be their trusted guide throughout the process.

Key Responsibilities:

1. Answer inbound calls and assist customers with their inquiries.
2. Collect and process customer information accurately.
3. Ensure each customer interaction results in high levels of satisfaction.
4. Collaborate with the team to resolve customer issues promptly.
5. Maintain a positive and professional demeanour on the phone.
6. Navigate IT systems with ease to access relevant information.

Skills Required:

1. Confidence and professionalism on the phone.
2. Strong IT literacy.
3. Excellent communication and active listening skills.
4. Ability to work in a team-oriented environment.
5. Problem-solving skills and attention to detail.
6. A passion for delivering outstanding customer experiences.

Join our team and be the voice that delivers exceptional customer service while ensuring efficient and effective customer interactions. Apply today and start your journey with us!