Customer Service Advisor

Gap Group; Castle Gresley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment hire company in Castle Gresley is looking for a Hire & Sales Coordinator to manage customer relationships and hire desk operations. The ideal candidate will have excellent customer service skills, experience in a fast-paced environment, and strong organisational skills. This role offers competitive salary, bonuses, and a comprehensive benefits package, including up to 25 days annual leave and a contributory pension scheme.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness programs

Qualifications

• Previous experience in a high-volume hire desk role is essential.
• Proven passion for customer service and willingness to learn.
• Attention to detail and ability to work on own initiative.

Responsibilities

• Process all hire desk administration and manage customer queries.
• Manage incoming and outgoing hires effectively.
• Ensure sufficient stock levels to meet customer demand.

Skills

Customer service skills

Organisational skills

Communication skills

IT skills (MS Office)

Team player

Job description

Overview

Our nationwide Trenching and Shoring division hire a range of equipment across the construction, utilities and infrastructure industries to identify the correct solution to support excavations safely using trench boxes, trench sheets, and braces systems. As the first point of contact for our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

Responsibilities

• Processing all hire desk administration including customer and supplier queries
• Managing a range of incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently
• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

Benefits

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)