Customer Service Advisor

Mears Group; Cambridge; On-site; GBP 28,000; Full time

Job summary

A leading company in the maintenance sector seeks a Customer Service Advisor in Cambridge. This full-time role focuses on tenant communications regarding repairs and appointments while managing related administrative tasks. The ideal candidate will have strong customer service capabilities, IT literacy, and excellent multitasking skills. Benefits include generous leave, perks, and support for community volunteering.

Benefits

25 days annual leave plus bank holidays

Access to EAP including counselling sessions

Annual Mears Fun Day

Volunteering Leave for community service

Staff perks with Mears Rewards

Family friendly policies

Qualifications

• Previous experience in customer service – housing or call centre.
• Good communication skills.
• IT literate.

Responsibilities

• Answering calls from tenants regarding repairs and appointments.
• Handling administrative tasks and managing email communications.
• Raising jobs for clients and ordering materials.

Skills

Customer Service

Communication

IT Literacy

Job description

Annual salary: up to £27,077.51

Customer Service Advisor

Cambridge – Cottenham,

£27,077.51 Per Annum. 42.5 Hours Per Week.

“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.

About the Role:

As a Customer Service Advisor you will be responsible for answering calls from tenants regarding repairs, appointments, and general information. You will handle various administrative tasks and manage email communications from clients, coordinating with them about work and materials. Additionally, you will raise jobs for clients, order materials from suppliers, and follow up with subcontractors for updates on ongoing work. This role requires strong organisational skills, effective communication, and the ability to multitask efficiently.

Role Criteria:

• Previous experience in customer service – housing or call centre

• IT literate

• Good communication skills

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Benefits we can offer you

• 25 days annual leave plus bank holidays

• Access to EAP which includes counselling sessions

• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.

• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more

• Family friendly policies

Apply below or to discuss your application further; contact:

Francesca Swan ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.