Customer Service Advisor

Ee; Caerphilly; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company in Cardiff is seeking a Customer Service Billing agent. This full-time role offers a salary starting at £25,087 with opportunities for growth. You'll engage with customers by discussing their accounts and providing solutions to meet their needs. The company offers flexibility and numerous benefits including health support, generous family leave, and discounts on products.

Benefits

Online GP access

Paid carer’s leave

Generous family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental coverage

Qualifications

• Ability to navigate challenging situations using life experience.
• Strong listening skills to understand customer needs.
• Experience in building relationships.

Responsibilities

• Speak with customers over the phone about their accounts.
• Listen to customer needs and find solutions.
• Schedule breaks and manage time effectively.

Skills

Communication

Problem solving

Customer service

Job description

Where: Cardiff

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives

Hourly Rate: £12.82

Are you someone with a wealth of life experience that could help you navigate challenging situations? Whether it's resilience from raising a family or life skills built over years of building relationships, you have transferable skills to succeed in a Customer Service Billing role with EE.

Join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their accounts, listen to their needs, and work together to find the best possible outcome.

We understand that life is dynamic, and like most roles within EE, this opportunity offers flexibility. We’ll support your success by allowing you to schedule your own breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 9 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave—up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave—equalized maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support in developing your career; we’re passionate about your growth.
• Season Ticket Travel Loan—funds to cover your travel costs to and from work upfront.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage for you and your family.