Customer Service Advisor

Gap Personnel; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is looking for a Temporary Customer Service Advisor in Avonmouth. The role involves managing phone inquiries, providing technical support, and could include dealing with complaints. Candidates should possess strong verbal communication and interpersonal skills. Training will be offered, making it suitable even for those with limited prior experience.

Benefits

Annual performance related bonus (up to 3%)

Heavily subsidised canteen

Discounts of up to 60% on products

Liftshare scheme

Qualifications

• Excellent verbal and written communication skills are essential.
• Patience and the ability to remain calm in stressful situations are required.
• Prior customer service experience is beneficial, but training will be provided.

Responsibilities

• Effectively handle all customer service inquiries via inbound phone.
• Build and maintain collaborative work relationships.
• Help customers with technical queries and stay updated on promotions.
• Manage 1st line complaints and additional customer service-related tasks.

Skills

Excellent verbal and written communication

Active listening

Patience

Interpersonal skills

Attention to detail

Customer Service experience

Job description

Overview

Location: Avonmouth, BS11
Job Role: Customer Service Advisor
Hours: Monday to Friday 8.15am-5.00pm
Hourly rate: £12.58 per hour
Role Type: Temporary

gap personnel Bristol are acting as an employment business and are currently looking for 8 Customer Service/ Contact Centre Advisors for one of our clients based in Avonmouth. Due to increased workload, our client is in need of additional staff. The contract will run 20.10.2025 for approximately 8 weeks.

Responsibilities

• Dealing effectively and efficiently with all customer service-related requests primarily via the inbound phone channel.
• Working closely with other areas of the business, maintaining and developing collaborative relationships to support our customers.
• Developing your product knowledge so you can help customers with technical queries.
• Staying updated on marketing and promotional activities.
• Undertaking any additional customer service-related activities including dealing with 1st line complaints.

About You

As a Customer Service Advisor, you will need to show the following skills:

• Excellent verbal and written communication.
• Active listening.
• Patience and the ability to remain calm in stressful situations.
• Excellent interpersonal skills.
• Attention to detail.
• Previous Customer Service experience is beneficial, however a full training will be provided.

Benefits

• Great working hours, 8:15am - 5pm with no weekend working and a range of shift patterns available, plus hybrid working after a period of training.
• Annual performance related bonus which can be up to 3% of the salary
• Heavily subsidised canteen on site serving a range of hot food and drinks
• Huge discounts on our full range of products, with up to 60% off our own brand labels
• Liftshare scheme, share your commute to work with a colleague and save money, and the planet

If you are interested, please get in touch on 0117 911 7111 or click Apply Now!