Customer Service Advisor

Holt Recruitment; Bournemouth; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading recruitment company seeks a friendly and detail-oriented Customer Service Advisor for a permanent role in Bournemouth. The successful candidate will be the first point of contact for customers, providing high-quality service and resolving inquiries to ensure satisfaction. This position offers competitive salary and onsite parking.

Benefits

Onsite parking

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to multitask, prioritise, and manage time effectively.

Responsibilities

• Respond promptly to customer enquiries via phone and email.
• Resolve customer complaints and issues efficiently.
• Document customer interactions and maintain accurate records in the CRM.

Skills

Communication

Problem-Solving

Attention to Detail

Empathy

Customer-first Attitude

Job description

Customer Service Advisor

Location: Bournemouth
Hours: 8am 5pm, Monday Friday
Salary: £27,000 - £29,000 per annum
Onsite parking

Were seeking a friendly, detail-oriented, and professional Customer Service Representative to join our client on a permanent basis.

The ideal candidate will be the first point of contact for our customers and will play a key role in providing high-quality service, resolving inquiries, and ensuring overall customer satisfaction.

Key Responsibilities:

- Respond promptly and professionally to customer enquiries via phone and email
- Provide accurate information regarding products, services, and orders
- Resolve customer complaints and issues efficiently
- Document customer interactions and maintain accurate records in the CRM system
- Direct customer calls to the correct department
- Escalate complex cases to appropriate teams when necessary
- Follow up with customers to ensure satisfaction


Requirements:

- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Ability to multitask, prioritise, and manage time effectively
- Empathy, patience, and a customer-first attitude


For more information, or to apply please send an updated cv to [e-mail] or APPLY NOW!