Customer Service Advisor

Blue Arrow; Belper CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Belper is seeking Customer Service Advisors to join their friendly team. You will be responsible for answering customer inquiries, logging service requests, and providing excellent support. Ideal candidates will have strong communication skills and prior experience in customer service. This role offers competitive pay and the potential for temporary to permanent employment.

Benefits

Onsite facilities including canteen and parking

Competitive pay rates

Dedicated consultant and 24/7 phone lines

Blue Arrow app for managing hours

Qualifications

• Previous experience in a customer service or call centre role is preferred.
• Ability to stay calm under pressure and handle a high volume of calls.
• A team player who takes pride in delivering a great customer experience.

Responsibilities

• Answer inbound calls from customers, engineers, and partners.
• Log and process service requests and maintenance appointments.
• Provide clear, empathetic, and knowledgeable support.

Skills

Strong verbal communication

Active listening skills

Calm under pressure

IT literacy

Team player

Tools

CRM systems

Job description

Overview

Location: Belper | Pay Rate: £12.93p/h | Hours: Monday to Friday between 08:00am - 18:00pm; one weekend in 6 on a rota basis | Contract: Temp to perm for the right candidate

Role

Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy helping people and solving problems over the phone? We are working work with one of Europe's leading heating technology manufacturers, we're looking for Customer Service Advisors to join our friendly, customer-focused team.

Responsibilities

• Answer inbound calls from customers, engineers, and partners regarding servicing and any technical queries
• Log and process service requests, claims and maintenance appointments
• Advising customers that contact through telephone, email, SMS, live chat or WhatsApp
• Provide clear, empathetic and knowledgeable support to all callers
• Maintain Accurate records using the CRM system

Requirements

• Strong verbal communication and active listening skills
• Previous experience in a customer service or call centre role is preferred
• Ability to stay calm under pressure and handle a high volume of calls
• IT literate - confident using phones, email and internal systems
• A team player who takes pride in delivering a great customer experience

Benefits

• Onsite facilities which include canteen and parking
• Competitive pay rates
• Temporary to Permanent work, this is long term work
• Dedicated consultant and 24/7 phone lines
• Blue Arrow app to manage your hours and availability

How to apply

If you would like to apply for this role, please click apply button and submit your up-to-date CV and follow the online registration process. Please allow 24-48 hours for your application to be processed (excluding weekends).

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people