Customer Service Advisor

Manpower; Allington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency seeks a Customer Service Advisor to be the first point of contact for customers, providing IT support. The role involves responding to requests via various media, logging them, and resolving issues where possible. Candidates should possess excellent communication skills and a passion for customer service. This position offers full training and is a great entry point into a technology career. The workweek consists of 35 hours, Monday to Friday, with flexibility between 7am - 7pm.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable but full training will be provided.

Responsibilities

• Respond to customer requests via phone, email, and web chat.
• Log all requests using appropriate call logging software.
• Resolve issues or provide advice over the phone.
• Assign calls to relevant support teams when needed.
• Keep customers updated on request progress.
• Contribute to team success by meeting personal targets.

Skills

Excellent communication skills

Passion for great customer service

Adaptability

Problem-solving skills

Ability to work under pressure

Job description

Customer Service Advisor

Salary: £12.60 per hour (Living Wage Employer)

Location: Porton Down, Salisbury, SP4 0JQ

Hours: 35 hours per week, Monday to Friday, between 7am - 7pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems / workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

If you're looking for a stepping stone into a career in technology, this could be your next move.

Interested? Apply today!