Customer Service Adviser - Insurance

Impact Recruitment Services; Northampton; On-site; GBP 23,000 - 26,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Adviser for an insurance role in Northampton. Ideal candidates will have previous insurance experience and be committed to delivering exceptional customer service. Responsibilities include handling calls from policyholders, processing renewals, and providing support across various insurance products. The role offers a salary of £23,000-£26,000 and full training. This is a permanent, full-time position with additional benefits.

Benefits

Quarterly bonus (approx. 10% of salary)

25 days of holiday plus bank holidays

Additional day off for your birthday

Full training and career development

Qualifications

• Previous experience in the insurance industry is essential.
• Strong communication skills and a customer-first approach are required.
• Ability to assist a diverse range of customers, including vulnerable individuals.

Responsibilities

• Handle incoming calls from policyholders regarding insurance enquiries.
• Make policy changes, process renewals, and manage the customer diary.
• Provide clear and professional advice across various insurance products.

Skills

Previous insurance industry experience

Excellent communication and listening skills

Strong attention to detail

Positive, empathetic and customer-focused approach

Good numeracy, literacy and keyboard skills

Flexible, proactive and a strong team player

High levels of integrity, honesty and professionalism

Confident, ‘can-do’ attitude

Job description

Customer Service Adviser – Insurance

Location: Northampton
Salary: £23,000-£26,000 + Quarterly Bonus
Hours: 37.5 per week (Mon‑Fri 9am‑5:30pm, 1 in 4 Saturdays 9am‑1pm)

The Role

Our client is seeking experienced Insurance Customer Service Advisers to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting with day‑to‑day insurance enquiries and providing clear, professional and helpful advice.

You will be responsible for making policy changes, answering general queries, processing renewals, managing the customer diary and carrying out key administrative tasks. You will support customers across a range of insurance products including home, car, boat and holiday home insurance.

About You

Our client requires candidates with previous insurance experience and a genuine passion for customer service. You will be confident, positive and empathetic, with the ability to support a diverse range of customers, including those who may be elderly or vulnerable.

You’ll receive full training on products and systems, but strong communication skills, accuracy and an enthusiastic, customer‑first approach are essential.

Key Skills & Attributes

• Previous insurance industry experience (essential)
• Excellent communication and listening skills
• Strong attention to detail
• Positive, empathetic and customer-focused approach
• Good numeracy, literacy and keyboard skills
• Flexible, proactive and a strong team player
• High levels of integrity, honesty and professionalism
• A confident, ‘can‑do’ attitude

Benefits

• Salary £23,000-£26,000 DOE
• Quarterly bonus (approx. 10% of salary)
• 25 days holiday + bank holidays, rising with service
• Additional day off for your birthday
• Full training and career development
• Permanent, full‑time role (37.5 hours per week)