Customer Service Adviser (Info Point)

UWE Bristol; Bristol; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A prestigious university in Bristol is seeking a dedicated individual for a student support role. This position will involve handling queries at front desks and providing back-office support. The successful candidate will possess strong communication skills, resilience, and good IT capabilities. You will collaborate with students and colleagues across multiple campuses, ensuring high levels of customer care and operational efficiency in a fast-paced environment. This role is ideal for those with a passion for enhancing the student experience.

Benefits

Retail savings

Onsite nursery

Opportunities for training and personal development

Qualifications

• Ability to learn and absorb knowledge quickly.
• Experience in customer care within a fast-paced environment.
• Desirable knowledge of student experience in Higher Education.

Responsibilities

• Work on front desks dealing with queries in a pressurised environment.
• Provide support handling telephone calls and routine admin tasks.
• Operate across multiple sites enriching staff experience.
• Maintain excellent communication and customer care skills.

Skills

Knowledge of a wide range of subjects

Strong written, telephone and in-person communication skills

Resilience

Good IT skills

Attention to detail

Understanding of mental health issues

Job description

Overview

The Student and Campus Life Service provides support for students to help them to develop academically, professionally, and personally. Information Points operate across all UWE campuses as a first point of contact for student queries, where dedicated staff provide advice and access to support from specialist teams on a wide variety of academic, emotional and practical issues – from money management, fees and funding to course‑related issues and wellbeing.

Working Hours and Patterns

Frequency will vary due to business needs and will involve suitable notice. Hours will cover 08.30 – 17.00; therefore your hours will either be 08.30–16.30 or 09.00–17.00. On occasion you may be required to work from 08.00 – 16.00 with suitable notice. Work patterns will be discussed at interview.

Responsibilities

• Work on front desks dealing with queries as they arise in a fast paced and pressurised environment, triaging queries and referring or sign‑posting where appropriate.
• Provide support in back‑office locations handling telephone calls, emails, appointment bookings and other routine admin tasks.
• Operate across multiple sites – opportunity to enrich your staff experience and network with students, colleagues within the team and across the wider university.
• Maintain excellent communication and customer care skills, approaching work in a calm, positive and empathetic manner.

Qualifications & Skills

• Knowledge of a wide range of subjects and the ability to learn and absorb knowledge quickly.
• Strong written, telephone and in‑person communication skills.
• Resilient and able to deal with challenging situations and rapid changes.
• Good IT skills and digital capability across a range of systems and processes.
• Attention to detail.
• Knowledge of student experience within a Higher Education setting desirable, along with an understanding of mental health issues.

Disability Confident

We are a Disability Confident employer and welcome applications from those who identify as having a disability.

Right to Work

If offered a role, you will need to provide valid documentation confirming your right to work in the UK before employment begins. Guidance on acceptable documents is available via the Home Office Right to Work Checklist. This role is not eligible for Skilled Worker visa sponsorship.

About UWE Bristol

UWE Bristol is a campus‑based university with vibrant campus communities central to student life. In this role, you will be based primarily at our modern Frenchay Campus but may also work at our Glenside Campus or our City Campus in Bristol city centre. You will spend most of your time on campus – typically at least 60 percent – with the opportunity to work from home on the remaining days.

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. We offer a wide range of employee benefits including retail savings, onsite nursery and opportunities for training and personal development.

We add our individuality to ours – UWE Bristol recognises the power of a truly diverse university community and welcomes talented people from all backgrounds. We particularly encourage applications from global majority and male candidates as we are currently under‑represented in this area, however all appointments are made strictly on individual merit.