Customer Service Adviser

Thomas Cook; Sheffield; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Relationship Consultant to join their team in Sheffield. This role involves engaging with customers to understand their needs and offering tailored financial solutions. The ideal candidate will be passionate about delivering exceptional customer service and possess excellent communication and teamwork skills. In a supportive and inclusive environment, you'll receive structured training and development to enhance your skills and career growth. If you enjoy meeting new people and thrive in a customer-focused setting, this opportunity is perfect for you.

Benefits

Structured training and development programme

Employee Assistance programme

Opportunity to buy extra holidays

Shopping discount vouchers

Qualifications

• Passion for delivering exceptional customer service.
• Great listening and communication skills are essential.

Responsibilities

• Engage with customers to identify their needs and provide appropriate solutions.
• Deliver first-class service in every customer interaction.

Skills

Exceptional customer service

Listening skills

Teamwork skills

Attention to detail

Verbal communication

Written communication

Organisational skills

Job description

Job Introduction

If you are brilliant with people and have an enquiring mind you have the opportunity to join something special. We’re looking for someone to join our team and become one of the faces of Skipton in your area. Skipton are the fourth largest building society and we are looking for a Customer Relationship Consultant in your local branch.

Main Responsibilities

What you’ll do for our customers:
As a Customer Relationship Consultant, you’ll be engaging in conversations to find out our customers' needs and providing information to customers about the full range of financial products and services that we offer. By really listening to and getting to know our customers you’ll help them to review their circumstances and proactively identify the most appropriate products to suit their needs, all the while providing a straightforward, helpful service that lets your enthusiasm shine through.

In our friendly working environment, you’ll play an important part in making the most of every conversation with every customer, face-to-face or over the phone. So, whether you’re promoting a new product or resolving a problem, you’ll always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

Ideal Candidate

What qualities are we looking for?

1. Being really passionate about delivering exceptional customer service
2. Enjoy meeting new people
3. Great listening skills
4. Excellent teamwork skills
5. Good attention to detail
6. Excellent verbal and written communication skills
7. Having a good level of organisational skills

About Skipton Building Society

At Skipton Building Society we are not just another Financial Services Institution; we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do.

The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Why Work For Us

What you’ll get:
In return for all your hard work and commitment for our customers, we’ll give you all the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs, keeping your product knowledge up to date and becoming an expert at using our in-house systems. And, in our Morning and weekly Training Sessions, you’ll be able to share advice and experience with your colleagues. You’ll have everything you need to keep growing your skills and expertise.

We’re committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and wellbeing, including our Employee Assistance programme, the opportunity to buy extra holidays and shopping discount vouchers.

You’ll be able to shape your career within your team and can expect a structured learning and development programme where you’ll be valued, recognised and rewarded.

Skipton are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.