Customer Service Adviser

The New Homes Group; Milton Keynes; On-site; GBP 28,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Adviser to join their team in Milton Keynes. This full-time role involves engaging with customers to arrange mortgage review appointments while providing exceptional service. Successful candidates will have a strong background in customer service or sales, with excellent communication skills to explain complex information clearly. The company offers extensive training and development opportunities, making this an exciting chance to build a career in the mortgage and financial services sector. Join a supportive environment focused on personal growth and professional advancement.

Benefits

25 days paid holiday plus Bank Holidays

Contributory workplace pension

Generous Staff referral bonus scheme

Death in service cover

24 Hour Wellbeing Employee Assistance programme

Free onsite parking

Ongoing training and support

Qualifications

• Minimum of 12 months experience in telephone-based customer service or sales.
• Proven track record in sales and customer service.

Responsibilities

• Re-engaging customers for mortgage review appointments.
• Delivering high-level customer service and professionalism.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Sales Experience

Numeracy

Literacy

Microsoft Office

Education

Professional Qualifications (CF1 & CF6 or CeMAP)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Title: Customer Service Adviser

Basis: Full time Permanent Employed Role.

Location: Office Based in Milton Keynes, England, UK.

Target: Minimum of 12 Months experience in telephone-based customer service or sales environment desirable.

Rewards: Competitive basic salary with a realistic OTE £28,000 - £30,000

Role Progression: Opportunities to join our Mortgage Academy subject to in-role performance and application. Sponsorship for CF1 & CF6 or CeMAP equivalent professional qualifications necessary to become a Mortgage Adviser.

Working Hours: Monday to Friday 9am – 5:30pm.

Timeline: Immediate interviews and start.

Connells Group

Connells Group is the largest and most successful estate agency network in the UK. Our Customer Services roles in Milton Keynes are dedicated to supporting our “lifetime service”. Your role in contacting our customers and arranging their mortgage review appointments is the critical first step in our service proposition and it provides successful applicants a great foundation for a career in mortgage and financial services. You will come to understand the mortgage journey and mortgage terminology, and you will work closely with our Mortgage Advisers. If it is your ambition and you prove capable, you will receive training and support towards mortgage advice qualifications to help you develop your career with us.

All our roles are telephone based so you will be articulate and engaging. As the learning opportunities are vast and the pace rapid, you will be highly motivated, extremely disciplined, well organised and detail focused. You will already have good experience and a strong track record in customer sales and service and demonstrate a positive and highly professional manner. Some mortgage industry experience is preferable but not essential. Your desire to excel while delivering a first-class customer experience is most important of all.

Main Purpose Of Job

• Re-engaging and preparing our Lifetime customers for their mortgage review appointment with our Mortgage Advisers.
• Delivering the highest level of customer service and professionalism to our mortgage customers, taking ownership of their appointment and application journey.
• Maintaining strong and effective working relationships with our Mortgage Adviser teams.
• Helping customers with mortgage related enquiries as you develop.
• Fulfilling all role-based learning and development objectives.

Required Knowledge, Skills And Qualifications

• Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way.
• Able to accurately record and assess information in live contact environments.
• You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes.
• You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectations set.

Benefits

• Permanent Full Time Role.
• Extensive induction coupled with an ongoing training, support and development program.
• 25 days paid holiday plus Bank Holidays.
• Unrivalled opportunities for progression, promotion and personal development in an expanding business.
• Contributory workplace pension.
• Generous Staff referral bonus scheme.
• Death in service cover.
• Based in modern air-conditioned offices in Milton Keynes with free onsite parking.
• 24 Hour Wellbeing Employee Assistance programme.

(*T&Cs Apply)

If this role sounds of interest, please forward your CV by clicking Apply Now, or call Elliott Pennell - Talent Acquisition Consultant at The New Homes Group for a confidential chat on 01206-716060.